海南经贸职业技术学院
- Americans prefer speaking in a direct way.
- In North America, the concept of best society has been accepted ever since early days.
- Meetings in America are relaxed and the agenda is not seriously taken.
- In terms of business suits, women have many more options than men.
- In a social situation, alcohol consumption is prohibited.
- As a guide, it is not your responsibility to find a parking place for the bus.
- Men wear socks of mid calf length to avoid exposing their skin when they sit down.
- In North America, it is inappropriate for the host of the home to tell off the individual whose rudeness was intolerable.
- A handshake in America is offered only at the beginning of a business meeting.
- In North America, parents should not tell children that they are rude.
- During the Spring Festivals, Chinese people like（） .
- According to the passage, a successful business phone call needs （）.
- In a Chinese business setting, people address each other by （） .
- According to the passage, which of the following statements is true?
- Communicating across culture begins with the understanding that （） .
- The conclusion of a farewell speech should be （） for everyone in attendance.
- At a Chinese banquet, make sure the spout of the teapot is （ ） .
- The following body language is considered acceptable to the Chinese at a business meeting () .
- Some people like to take advantage of their colleagues’ （） after they have got drunk.
- To gesture someone to come, people in （） would hold out their hands with palm down and roll the fingers.
- People who wear too （） clothes may not be allowed to enter the opera hall in China.
- When the receiver does not know the caller,（）.
- When we want to express best wishes in the farewell speeches, we should say “ （） ”.
- In China, the statement “Yes, it might be difficult.” probably means” （） ”.
- Women in Saudi Arabia ( ) .
- People may be afraid to speak up because（ ） .
- If you would like to establish a business relationship successfully with a Chinese tradesman, （） is necessary.
- In China, （） is considered very important in business culture.
- You should try （ ） when you doubt your office attire.
- Disembarking row begins with travelers whose seats are （）.
- （ ） is considered impolite in Saudi Arabia.
- Which of the following is not true when you talk with the Chinese?
- When meeting for the first time, the Chinese may appear quite ( ) .
- For formal dinners, the table cloth extends （）to（）inches past the edge of the table.
- People in （）prefer using flowery language.
- By pointing out the mistakes in the theory of a scholar in public, you may cause the scholar a loss of （ ） .
- Visitors to Saudi Arabia （） .
- The most important purpose of wearing proper business dress is （ ） .
- It is a sign of good manners （） .
- When a dish is offered from a serving dish, it may be passed around. If passed, you should pass on the serving dish to the next person in the （）direction as the other dishes are being passed.
- When you are working in a financial or law sector, （） business dress is a better choice.
- In China, the head of the group is the person who ( ) .
- Why does the author say that being transferred is another annoyance?
- When you meet a client for the first time, you should （） .
- When the boss is not in his office, his secretary should ( ) .
- When communicating across cultures, one should learn to （） .
- The author intends to tell us that （ ）will sometimes help avoid dangerous etiquette related situations.
- In China, during an argument, smiling means that the speaker doesn't want this to become( ) .
- In terms of eye contact, Chinese people （） .
- Humor in farewell speeches could be anything that is （） and fun.
- Chinese Business Travel Etiquette Business travel in China can be a minefield for the novice but learning the following etiquette will help guide you through the hazard of social exchange and business life in China.It’s worth remembering that in China, public outbursts and expressions of emotion are considered uncouth. Chinese are sometimes considered as modest and shy - this is partly due to a cultural concept known as ‘Mianzi’. It basically refers to the ‘Face’, and is used in context with ‘saving face’ or ‘losing face’ of one’s status. Self-respect and courtesy is also very important in Chinese culture, so politeness, modesty and a high degree of self control with public displays of emotion are considered to be virtuous. Chinese people may often appear introverted or aloof when meeting them for the first time. Try not to assume that this is a sign of unfriendliness or hostility - it is, in fact, a sign of respect.Chinese smile for more reasons than Americans. A smile can mean they are embarrassed, trying to be helpful, curious, happy or friendly. In the middle of an argument, smiling means that the speaker doesn't want this to become personal. When all else fails, you can always smile in China. It shows you have no ill intentions and it can work wonders when you are trying to get better service. China is a country with few dress taboos. Dress for comfort. Sandals, shorts, and jeans are widely accepted when you’re enjoying your free time. Coordinate your outfits for multi-tasking. Dress in layers to suit various weather/temperature changes. No formal dress is required. For a Yangtze cruise, "casual smart" should be enough for various occasions such as the Captain's Welcome Party.While having tea with a companion, always fill up his or her tea cup whenever it is becoming empty, especially if your companion is older or a female. The Chinese point at objects with an open hand instead of the index finger. Beckoning or calling someone to come over is done with a palm facing down. Avoid using the hand gesture with your index finger facing up.Tips are not commonly expected from foreign tourists in China, but they are considered as a gratuity and always welcomed. Tips can be a major motivator for the tour guides. Your China Tour national guide, local guides, drivers and porters are professional, conscientious, and most thankful for your acknowledgment when you show your appreciation with a tip. Although gratuities are not usually customary, knowing there may a tip coming at the end of the journey will help to improve the service quality. The amount given totally depends on their satisfaction received from services. Shopping is always a part of travel experience. China is known as the bargain shoppers' paradise, offering a marvelous selection of arts and crafts; such as jade, silk, rugs, cloisonné, ceramics, antiques, paintings, furniture and more. Open air markets and privately run stores are best for bargaining. (Large department stores have set prices.) As always it’s good to establish a friendly rapport first. You are creating a relationship with a merchant, not starting a price war. Think of it this way: shouting and arguing with the merchant won’t improve their mood， whereas smiling and being friendly is a far more effective bargaining chip when offering to buy more for a better price. Don't be afraid to ask, "Can you offer me a better price?"Try to learn a few words in Chinese. This shows an interest in your host’s language and culture. It also is a very good icebreaker. Choose the best answer to complete the following sentences.
- Airline Business Travel Etiquette in Western Countries When conducting business travel by airline in western countries, there are some travel etiquette rules and tips you should pay attention to. Too frequently, business people and other travellers who violate these etiquette rules diminish the overall airline passenger experience for everyone involved – including them. Etiquette is always about making sure that everyone is comfortable. Please consider the following tips:Arrive at the airport early enough so that you may board when the plane is ready. Please remember that if you are running late and not boarding on time with rest of the group, you are most likely creating a delay for everyone. Domestic flights require you to check in 1 hour before take off, and International flights require 2 hours.Place one item in the overhead bin and a personal item under the seat in front of you. While you are on board the plane, you should always store only one item in the overhead compartment above your seat and a personal item should be stowed beneath the seat in front of you. It’s considered bad etiquette practice to store both of your items in the overhead bin so you have more leg room during the flight.Consideration should be extended to others who wish to sit together. Put yourself in someone else’s shoes for a moment and you will know what the “right” thing to do is. For example, it may mean that you can offer your window or aisle seat to a mother or father to sit with their child.It’s inconsiderate to push your seat back to its full reclining position. It may restrict the person behind you. If you wish to recline the airplane seat more than half of its capacity, you can ask the person sitting behind you if they mind if you push your seat down. You should feel free to relax as much as the seat will allow only if the passenger behind you does not mind.Encourage clean conditions for the lavatory. Once in the bathroom (be patient and courteous if there’s a line), remember that the airplane bathroom is shared with everyone on board the plane and it is a very small space. Do your best to avoid splashing water on the counter and floor and pick up paper towels if they have fallen on the floor. Do your part to help ensure the airplanes bathroom remains clean.Litter should be removed from seat pockets prior to departing. Passengers tend to treat the seat pocket space in front of them as if it’s their own personal space for storage and waste. Do remember to give your garbage to the flight attendant before disembarking. Don’t leave litter behind – especially small wrappers or crumbs for the next passenger.Disembarking rows should begin with those who are seated on the side closest to the exit door of a plane. It seems that most travelers are ready to leave the plane by the end of a flight, and you’ll notice them pushing or shoving their way out of a row and grab their belongings as soon as they can. Of course it’s okay to stand in your own row and wait for your turn to exit. When traveling in a group, the person sitting in the aisle seat most times will help get the items that have been stored in the overhead bin while waiting. Check to make sure you have all your belongings, once the passengers in front of you have started into the aisle you may follow. Choose the best one to complete the following sentences.
- Business Meeting Etiquette Many people cringe when they hear that they have to attend a business meeting. They're afraid that it will be a waste of time that starts late and accomplishes nothing or that it will be dominated by one or two people. These common problems can be avoided by using proper business meeting etiquette. Etiquette rules allow you to run the meeting more efficiently and to make sure it is productive.AgendaCreate an agenda before the meeting, and distribute it to everyone who has been invited to attend. This will allow people to decide whether they really need to be present at the meeting. Otherwise, someone might show up and discover that the agenda is not really relevant for him or her. The agenda is also a neutral touchstone to keep the meeting focused. If the discussion starts to wander, you can say something like "According to the agenda, we should be talking about what we need for the new product introduction. Let's get back to that topic."ScheduleSchedule enough time for the meeting which will allow you to accomplish the items on the agenda without asking attendees to make a larger time commitment than needed. Start the meeting promptly and reward the people who showed up on time. If you get into the habit of starting late, this will encourage people to habitually show up a few minutes past the designated start time. If you have a reputation for starting right on-time, people will learn to show up at the correct time and avoid the discomfort of walking in once the meeting has already started.End the meeting at the designated time. This shows respect for other people's schedules, since some of your attendees may have scheduled other commitments after the meeting. If there is unfinished business, schedule another meeting.ParticipationEncourage participation for everyone in the room, and maintain a comfortable environment for input. Some people may be afraid to speak up if they believe that one or two dominating coworkers will immediately shoot them down. Implement the rule "Only one person speaks at a time," and enforce it strictly. If someone tries to interrupt, say, "Excuse me，this is Sherry's time to speak. Remember, we all agreed that no one would interrupt when someone else is speaking." If some attendees are still reluctant to give input, try a method like going around the room to get each person's feedback on the topic at hand. That way, a shy person doesn't have to worry about finding the right time to speak up.ConclusionAt the end of the meeting, summarize what was discussed and highlight decisions that were made. This gives the attendees a chance to speak up if they don't agree with the summary and know if everyone is on the same page. Reconfirm items which require action. Emphasize their deadlines, and who has been assigned to handle them.Choose the best one to complete the following sentences.
- Text A The Importance of Etiquette Etiquette is a set of practices and forms which are followed in a wide variety of situations; many people consider it to be a branch of decorum, or general social behavior. Each society has its own distinct etiquette, and various cultures within a society also have their own rules and social norms. Learning etiquette can be very challenging for people who are new to a particular culture, and even old hands sometimes have a rough time.The rules of etiquette govern how people behave. For example, the concept of greeting people politely and with respect is common to the etiquette of many cultures, although the way in which that respect is expressed may vary. In some Asian countries, for example, people may bow or clasp their hands together when greeting someone, while in the United States, people often shake hands, or hug each other in some subcultures.It is safe to assume that there is an etiquette rule for pretty much every situation one might encounter, from meeting the President of the United States to politely declining a meal in the Middle East. Because the social norms of different cultures are so different, many people study etiquette before traveling or entering a new social circle to ensure that they do not cause offense or embarrass themselves.Having social grace means that you can maneuver through any situation with ease; whether you are in an interview or on a dinner date you will have confidence and put your companion at ease. A great example of how it feels not to know proper etiquette is in the movie Pretty Woman. Remember when Julia Roberts wasn’t sure how to use her appetizer utensil? She was visibly unsure of herself, and she had to look around at the other diners to figure out what to do. You can save yourself this embarrassment by becoming well versed in social etiquette.Obviously, proper etiquette is important in a social setting, but it is crucial in a business setting. In order to achieve business success, you must be able to adapt to ever-changing situations and act with confidence. Displaying proper etiquette will get you noticed and, obviously, being noticed is great for business! The consequences of lapses in etiquette may vary. At a minimum, someone might feel slightly awkward, and the people present at the time of the lapse might form an unfavorable impression of the offender. At worst, a lapse in etiquette could cost you a friendship or a job, and in some regions of the world, a serious breach could cost you your life. Depending on the culture you are in, people may be happy to answer questions about basic etiquette for you before you enter a potentially hazardous social situation, and people are usually amenable to apologies, especially when they are made promptly.By treating people as respectfully as you know how and by using common sense, you will probably avoid most perilous etiquette related situations. However, if you are planning to enter an unfamiliar culture, whether it’s in another country or the military, it pays to do research. It is especially important to review such guides if you plan to travel in Asia or the Middle East, as it is very easy to thoughtlessly cause offense, potentially generating a big social rift. The rules of proper etiquette and protocol have been around for years, but they are far more important in this day and age than ever before. Implementing proper etiquette and protocol skills into everyday life should be habit for everyone – including children. After all, a person who displays proper etiquette not only feels good about himself, but also makes those around him feel important and respected. Choose the best one to complete the following sentences.
- International Gift Giving Etiquette Each country has its seasons and occasions for giving gifts. Gift giving in some cultures is an art and is considered an integral part of building intercultural professional and social relationships. The careful selection and wrapping of a gift and presenting it at the proper time with panache conveys to others your social sensitivity and good manners.Business gifts in the United States are very modest in price; the rule to follow is to limit the price under $50.00. Business gifts are sometimes given to members of your staff on occasions such as birthdays and Christmas. In addi tion, secretaries will generally receive flowers and/or lunch on Secretaries' Day. Re member that business gifts to staff members should be personal; an electric pencil sharpener would be inappropriate. However, they should not be too personal—cologne or lingerie to a member of the opposite gender could be misinterpreted. In the United States, gifts are opened in front of the giver. The gift is admired, and appreciation is expressed verbally. A spoken expression of thanks can be followed by a writ ten note of appreciation. Business gifts for the office or department, such as a basket of fruit or box of candy, are opened immediately and shared by all. Knowing when to present a business gift is also important. In Korea, business gifts are usually given at the beginning of formal negotiations. In Germany, however, business gifts are seldom exchanged at the beginning of negotiations but may be given at their conclusion. Gifts should not be wrapped in black, brown, or white. In Latin American countries, it is customary to present gifts only at the conclusion of negotiations.Gift-giving is a central part of Japanese business etiquette and expensive gifts are common. The best time to present a gift is at the end of your visit. Giving four or nine of anything is considered unlucky, give in pairs if possible. Chinese are not as big on gift-giving as Japanese. Nevertheless it is polite to present a small gift when meeting a Chinese. Gift exchanged in business and in social situations may include fruit, pens, handkerchiefs, chocolates, whiskey, wine or pictures from your home country or city. Other gift-giving practices and guidelines in various cultures include the following:When dining in a person's home in Western Europe, present your gift when you ar rive so that it does not appear to be intended as payment for the meal.Avoid giving gifts to the French until a personal relationship has been developed. Avoid gifts of perfume or wine; those are their specialties.A striped tie is not an appropriate gift to a British man; it may represent a British regiment other than his own.Avoid gifts of a knife or handkerchief to people from Latin America. The knife is interpreted as a desire to cut off the relationship; the handkerchief is associated with tears.Avoid gifts of liquor or wine for Arabians. Since alcohol is illegal in Islamic cultures, the gift would be confiscated by customs.Since the cow is sacred in India, do not give any gifts made of cowhide. Decide whether the following statements are true or false.
A:错 B:对
答案:B:对
A:对 B:错
答案:错
A:错 B:对
答案:错
A:对 B:错
答案:对
A:对 B:错
答案:错
A:错 B:对
答案:错
A:对 B:错
答案:A:对
A:错 B:对
答案:True
A:错 B:对
答案:错
A:错 B:对
A:wearing suits B:dressing themselves up C:wearing casual clothes D:wearing formal clothes
A:waffling B:preparing C:appreciating D:speaking generally
A:nickname B:first name C:title D:given name
A:One can talk about sensitive issues when both think they are imperative. B:One must not talk about sensitive issues on business phone call, no matter who the caller is. C:None of the above. D:One can talk about sensitive issues business phone call, when the other person starts the issues.
A:the size of the country differs greatly in the world B:every country is fit to exist regardless its size C:cultural difference should be recognized and valued D:cultural habits practiced in one country are applied to another as well
A:a summary B:an enriching experience C:saying goodbye D:keeping silence
A:big B:not broken C:clean D:not facing anyone
A:Touching the person you are talking to B:Patting on the shoulders of the person you are talking to C:Making eye contact from time to time D:Talking with the hands
A:uncontrolled drinking B:uncontrolled competition C:uncontrolled habits D:uncontrolled behaviors
A:Australia B:America C:China D:South Africa
A:unkempt B:formal C:neat D:informal
A:it is not necessary to make a simple introduction B:the receiver should introduce himself and ask why the caller calls C:the caller should introduce himself and tell why he calls D:a brief introduction does not show good phone etiquette
A:Good luck in the future. B:God bless you C:I miss you D:Don’t forget me
A:I agree with you B:I can’t tell C:It is really difficult D:I disagree with you
A:can dress as they like B:can do business as the men do C:are seldom seen shaking hands with men in public places D:can not have dinner with her family in a restaurant
A:they are afraid of speaking in public B:they think the meeting is meaningless C:they believe that others will not agree with him D:they have no ideas
A:someone’s recommendation B:money C:having a good idea of China’s culture D:knowing the history of China
A:individualism B:business relationship C:group cooperation D:recommendation
A:to get the advice from the salesperson B:to council your parents C:to ask for help from your classmates D:to get an idea from your colleagues or your boss
A:the closest to the exist B:on the left side at the back of the plane C:on the left side of the exist D:on the right side at the back of the plane
A:Standing too closely when talking to others. B:Shaking hands with the right hand. C:Having body contact with others. D:Talking about business at the very beginning of the meeting.
A:Talk a lot about death with the Chinese. B:Don’t mention that Taiwan is an independent state or a country. C:Group interest is more important than individual’s in China. D:Never mention the problem of Tibet.
A:friendly B:extroverted C:warm-hearted D:aloof
A:10, 15 B:5, 10 C:15, 20 D:10, 20
A:England B:Japanese C:Spain D:German
A:moral character B:social position C:social ability D:social reputation
A:can only get a schedule after they arrive in the country B:can fax their schedule to their partners in Saudi and have things arranged before meeting each other C:can schedule everything before they arrive in the country D:can not fix a schedule for their visit before they arrive in the country
A:to be good-looking B:to look reliable and successful C:to be comfortable D:to be causal
A:to tell the host that you had a plentiful meal B:to thank your host at the end of the meal C:to thank your host at the end of the meal and tell him that you had a plentiful meal D:to thank your host during the meal
A:left B:opposite C:any direction as you like D:same
A:fancy B:creative C:traditional or formal D:causal
A:first enters the room B:enters the room last C:is escorted to the seat D:sits in the central
A:Because the caller has to tell another story and loses his time. B:Because the caller’ face is lost. C:Because the caller has to give his speech again and loses his time. D:Because the caller’s call is cut off.
A:stare off somewhere B:say that you are interested in him C:make eye contact with him D:not shake hands with him
A:answer the calls and tell the callers where her boss is B:not answer any calls asking for her boss C:answer the calls and protect her boss from any possible criticism or misinterpretation of his whereabouts. D:answer the calls and criticize the caller
A:involve your personal feelings B:hold out your tongue C:listen to other views with an open mind D:practice listening ability
A:Taking advantage of your relationship B:treating others with respect C:doing what you think is right D:finding a tour guide
A:embarrassed B:personal C:public D:helpful
A:keep looking directly into another’s eyes when talking B:never make eye contact when talking to strangers C:lower their eyes slightly as a sign of respect D:look wandering anywhere
A:warm B:light-hearted C:light D:relaxed
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