第三章测试1.
You can make your business call _________________.
A:during the holidays B:during the working hours C:during the dinner time D:during the rest time
答案:B
2.
When answering the phone, you should not say: “___________.”
A:Where are you calling from? B:Who are you? C:Who is speaking, please? D:Who's that? 3.
When taking a message in a business call, the caller should leave some basic information except ____________.
A:the name B:the purpose of the call C:the company where he / she is from D:the company where he / she called 4.
When making a call, sometimes there will be something wrong with the phone or telephone line. Which of the following expressions is not right when expressing the problems?
A:Sorry, we were cut off. B:She has changed her telephone number. C:I've tried to get through several times but it's always engaged. D:The phone is in order. 5.
When asking for someone during the business call, you should not say: “___________.”
A:Could I speak to someone in the Sales Department, please? B: Please connect me with the Export Department. C:Is someboby in? D:Hello, is Jack in the office? 6.
When making a call, sometimes there will be something wrong with the phone or telephone line. At this moment, you can NOT say:
A:The phone is out of order. B:I've tried to get through several times but it's always engaged. C:Sorry, we were cut off. D:Would you like to leave a message? 7.
You should try to speak as loud as possible on the phone so as to make yourself heard clearly.
A:错 B:对 8.
In business calls if the person you want is not available, try to leave a message as detailed as possible.
A:对 B:错 9.
Usually a business call should not be longer than 3 minutes.
A:对 B:错 10.
During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.
A:对 B:错
