城市轨道交通客运服务英语答案2023秋

项目二测试

1. You should do whatever you can do to calm the difficult situation down, whether it embarrassed the passengers or not. （ ）
A:对 B:错
答案:B
2. While dealing with passenger’s complaint, which is the first step? （ ）
A:Complaint resolution B:Service improvement C:Complaint acceptance D:Complaint investigation
答案:C
4. According to the policy of Chengdu Metro, passenger should exit within minutes after entry. （ ）
A:120 B:60 C:200 D:240
答案:D
5. What time range are the non-peak hours of Chengdu Metro?（ ）
A:7:39-9:00 pm B:7:30-9:00 am C:6:30-7:30 am D:5:30-7:00 pm
答案:AC
6. How many accompany persons are allowed to take the same train for free with a severe disable passenger? （ ）
A:2 B:0 C:3 D:1
答案:D