第六章 Negative Messages 负面消息沟通：本章帮助学生掌握负面消息写作的策略与修辞结构、以及三类常见负面消息写作。6.1General Guidelines for Composing Negative Messages 整体写作指引:本节主要介绍如何进行负面消息写作和一些基本点。[单选题]The most important part of a bad-news message is the section that explains why a negative decision is necessary. ( )选项:[False, True]
6.2Breaking Bad News to Employees/Customers 对员工或客户宣布坏消息:本节主要介绍如何如何通过写作对员工或客户宣布坏消息。
6.3Refusing Requests 回绝请求:本节主要介绍如何如何礼貌回绝他人请求。
6.4Refusing Claims 拒绝索赔:本节主要介绍如何如何有效回绝索赔要求。
[单选题]Using the following statement in an explanation of the reasons for the bad news could help the receiver to accept the message: Although we would like to consider installing the heating system you have offered, we are seeking a more energy-efficient, environmentally friendly unit. ( )选项:[False, True]
[单选题]Placing the reasons before the bad news improves the chances that the reader will accept and understand the bad news. ( )选项:[False, True]
[单选题]Company policy prevents us from exchanging your defective wireless router more than 30 days after you purchased it is an example of an effective explanation. ( )选项:[True, False]
[单选题]Thank you so much for asking me to speak at the university's graduation ceremony is an effective buffer in a refusal letter. ( )选项:[True, False]
[单选题]To take the spotlight off the bad news, place it at the end of a paragraph. ( )选项:[False, True]
[单选题]When you must refuse a request, you may sometimes offer an alternative, substitute, or compromise. ( )选项:[True, False]
[单选题]If your receiver might overlook the bad news, it is appropriate to use the direct strategy. ( )选项:[False, True]
[单选题]If your message may create a hostile reaction, you should use the indirect strategy. ( )选项:[True, False]
[单选题]Business writers must learn which bad-news messages should be presented with the direct strategy and which should be presented with the indirect strategy. ( )选项:[True, False]
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