职场交际英语章节测试课后答案2024春

第七章测试

1.What is the English Translations of “出价人，投标人” ?
A:sample B:appointment C:bidder D:promote
答案:C
2.The Chinese meaning of  "Are you available today?" is “你今天有空吗？”
A:对 B:错 3.What are the right closings often used in a thank-you letter to a customer?
A:Lovely B:Your love C:Take care D:Sincerely 4.It is necessary to identify the reason why you write the thank-you letter to a customer.
A:错 B:对 5.To deal with customer complaint, one should （      ）.
A:acknowledge B:fix C:listen carefully D:apologize 6.Customer service is a difficult job.
A:错 B:对 7.The "three guarantees" in after-sales service refers to （     ）.
A:replacement B:review C:repair D:return 8.According to the lesson, when you are going to answer the customers’ questions about after-sales service, pay attention to the following except（     ）.
A:Speak quietly. B:Don’t asy ‘absolutely’, ‘must’. C:Solve the most important problems first. D:Bear yourself well. 9.In customer service, expanding business means looking for new business, recommending new products, including new customers and new opportunities. 
A:对 B:错 10.We can take the following activities for sales promotion except （      ）.
A:playing games B:newspaper advertising C:television advertising D:trade fairs