项目九单元测试
- Please accept my on behalf of the hotel. （ ）。
- Whether you can the case accurately and objectively has great influence on the judgment of the whole event. （ ）。
- After the settlement of the complaint, promise should be made to offer better service. In addition, may be conveyed for the client's understanding. （ ）。
- What causes are there mainly that a tourist may complain?（ ）。
- Encountering a face-to-face complaint, a tour guide may follow the approaches below . （ ） 。
- Complaints should be dealt properly and effectively and in the event of dispute with a client, every effort should be made to settle the matter and . （ ） 。
- Argue with the client in case the matter should get even tougher.（ ）
- As a client of a travel agency, he or she can share the rights according to the assigned contract.（ ）
- When a tourist has stomach discomfort, a tour guide should suggest him or her drink barley or rice gruel to soothe his or her upset stomach for a few days. （ ）
- It’s unnecessary for a tour guide to always take the guests’ safety into consideration. （ ）
A:apology B:apologized C:apologize D:apologizing
答案:apology
A:investigate B:investigation C:invest D:Investigating
A:regret B:kindness C:gratitude D:sympathy
A:to claim compensations B:to investigate the case C:to gain respect D:to release the oppressed feelings
A:To cope with the case properly. B:To be a good listener. C:To promote the service. D:To investigate the case.
A:hardly B:as quickly as possible C:amicably D:loudly
A:错 B:对
A:错 B:对
A:错 B:对
A:错 B:对
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