第十六章单元测试
“Your trip to Hainan is drawing to a close” is a part of welcome speech. （ ）
It is reported that communication is made up of _____% of verbal and _____% of body language.
Unnatural smile looks fake and uncomfortable, so don’t smile. （ ）
When you introduce the travel agency, you would tell the full name of travel agency to tourists. Of course, don’t forget to take every chance to ______ your company
When you make introduction to tourists, you may not only introduce the travel agency that offers the service, and introduce the ________ or other colleagues who accompany the tour group all the journey.
A:对 B:错
答案:错
A:100,0 B: 70,30 C:30,70 D:50,50
A:对 B:错
A:adverse B:exaggerate C:defame D:advertise
A:coach
B:family
C:each other
D:driver
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