旅游英语 第四章_智慧树知到答案2021年

第四章 Dealing with Special Problems：紧急情况与投诉处理。4.1We Can Handle Emergencies and Complaints:学习如何应对紧急情况和投诉。

[多选题]What are the types of Problems & Emergencies are involved in this class？（ ）选项:[food poisoning
, the earthquake
, typhoon & hurricane
, losing properties
]
[单选题]If you take a group to the beach or island，you may encounter?（ ）选项:[the earthquake
, losing properties
, food poisoning
, typhoon & hurricane
]
[单选题]How to protect yourselves in a fire disaster except?（ ）选项:[Cut off the electricity.
, Keep calm do not picnic and dial 119 as soon aspossible.
, Cover your mouth and nose with wet cloth.
, Jump out of the window as soon aspossible.
]
[单选题]How many types of tourism complaint are there ? （ ）选项:[two
, Four
, one
, three
]
[单选题]What are the types of complaints?（ ）选项:[inbound tourism complaints
, outbound tourism complaints
, ABC
, domestic tourismcomplaints
]
[判断题]To avoid being pick-pocketed, please don't keep your wallet or purse in your jeans back pocket.. （ ）选项:[对, 错]
[判断题]It’s wise to scan your travel documents and email them to yourself when travelling. （ ） 选项:[错, 对]