旅游英语口语答案2023秋

项目九测试

1.Please accept my on behalf of the hotel. （ ）。
A:apologize B:apologized C:apologizing D:apology
答案:D
2.Whether you can the case accurately and objectively has great influence on the judgment of the whole event. （ ）。
A:Investigating B:invest C:investigate D:investigation 3.After the settlement of the complaint, promise should be made to offer better service. In addition, may be conveyed for the client's understanding. （ ）。
A:sympathy B:gratitude C:regret D:kindness 4.What causes are there mainly that a tourist may complain?（ ）。
A:to gain respect B:to claim compensations C:to release the oppressed feelings D:to investigate the case 5.Encountering a face-to-face complaint, a tour guide may follow the approaches below . （ ） 。
A:To be a good listener. B:To promote the service. C:To cope with the case properly. D:To investigate the case. 6.Complaints should be dealt properly and effectively and in the event of dispute with a client, every effort should be made to settle the matter and . （ ） 。
A:loudly B:amicably C:as quickly as possible D:hardly 7.Argue with the client in case the matter should get even tougher.（ ）
A:错 B:对 8.As a client of a travel agency, he or she can share the rights according to the assigned contract.（ ）
A:对 B:错 9.When a tourist has stomach discomfort, a tour guide should suggest him or her drink barley or rice gruel to soothe his or her upset stomach for a few days. （ ）
A:错 B:对 10.It’s unnecessary for a tour guide to always take the guests’ safety into consideration. （ ）
A:错 B:对