饭店管理（双语）期末答案2023秋

1.Internal recruiting includes( ).
A:media advertisement B:lanteral transfer C:promotion from within D:job fairs
答案:lanteral transfer###promotion from within
2.Activities of line managers in HR management include( ).
A:undertaking supervision activities,such as discipline B:providing departmental-specific orientation C:initiating ongoing training D:making final employee selection decision
答案:making final employee selection decision; providing departmental-specific orientation; undertaking supervision activities,such as discipline; initiating ongoing training
3.The goals of orientation program include( )
A:to improve morale B:to develop realistic expectations C:to provide consistency D:to reduce anxiety
答案:to reduce anxiety; to improve morale; to develop realistic expectations; to provide consistency
4.Advantages of team decision-making approach include( ).
A:There can be higher moral issues B:More creative alternatives can be generated C:The decison will be easier to implement. D:The team more supportive of final decision.
答案:More creative alternatives can be generated; The team more supportive of final decision.; There can be higher moral issues; The decison will be easier to implement.
5.Benefits of delegation include( ).
A:It improves control B:It is an effective process to train employees C:It allows more work to be accomplishe D:It allows managers to do the most important things first.
答案:It allows managers to do the most important things first.; It is an effective process to train employees; It allows more work to be accomplishe; It improves control
6.The functions of training includes( ).
A:to provide consistency B:to improve knowledge C:to improve skills D:to modify attitude
答案:to improve knowledge###to improve skills###to modify attitude
7.( )is the act of granting authority to employees to make key decision within the employee’s areas of responsibility.
A:Delegation B:Training C:empowerment
答案:empowerment
8.( )means an increase or decrease in rack rate based on the dates when the room is rented
A:Special Event Rate B:Package Rate C:Negotiated Rate D:Seasonal Rate
答案:Seasonal Rate
9.( )refers to a person or entity that purchase the right to use a brand name and business model for a fixed period of time and at an agree-upon price．
A:Franchisor B:Franchise C:Franchisee D:Franchiser
答案:Franchiser
10.( )ability is the ability to perform hotel management specific aspects of the job.
A:administrative B:technical C:interpersonal D:conceputal
答案:technical
11.( )involves evaluating applicants to determine those more qualified for vacant positions.
A:recruiting B:Delegation C:Orientation D:Selection

12.( )ability is the ability to collect, interpret and use information in a logical way.
A:interpersonal B:conceputal C:technical D:administrative 13.Room attendants sometimes referred to as ( )
A:attendant B:housekeeper C:PA D:housekeeping 14.Hotel G.Ms must be able to utilize 4 skills to be effective,of which skill is the most important．
A:administrative B:interpersonal C:conceputal D:technical 15.( )is responsible for the management and operation of the housekeeping department．
A:AM B:Executive housekeeper C:FOM D:housekeeper 16.Transient sales refers to rooms and services sold primarily through the efforts of the front office and its staff．
A:错 B:对 17.Amenities are complementary hotel products and services designed to attract guests.
A:正确 B:错误 18.The name of a hotel chain is called brand,which sometimes is refered to as a flag.
A:错 B:对 19.“If a guest room is not rented on a specific date,the revenue is lost forever.”It means hotel product is perishable．
A:对 B:错 20.DOSM is the short for director of sales and marketing.
A:错误 B:正确 21.Many hotels have an employee handbook that is provided to staff members during orientation.
A:对 B:错 22.Walk-in refers to a guest seeking a room who arrives at the hotel without an advance reservation.
A:对 B:错 23.Select-service hotel offers limited service to guests that include rooms but only very limited food service.
A:错 B:对 24.Downsizing means reducing the number of employees and/or labor hours for cost­containment purposes.
A:对 B:错 25.ADR refers to the price at which a hotel sells its rooms without discounts．
A:错 B:对 26.Lodging is part of the tourism industry
A:错误 B:正确 27.Hotels in commercial hotel period emphasized on luxury．
A:错 B:对 28.European Plan means a room rate that does not include guest meals.
A:对 B:错 29.Hotels in Grand hotel period emphasized on comfort, convenience and safety．
A:对 B:错 30.Each employee should report to only one boss for a specific activity．
A:对 B:错 31.Group desion-making is often time-consuming.
A:正确 B:错误 32.Lodging industry is labor intensive.
A:正确 B:错误 33.Upselling is used to increase the hotel’s average daily rate (ADR)
A:错误 B:正确 34.Programmed decisions can be made after considering policies, procedures, or rules.
A:对 B:错 35.Employee accident rates in the housekeeping department are generally among the highest in the hotel.
A:对 B:错 36.Nontraditional lodging alternatives create direct competition to traditional hotels in an increasing number of locations.
A:对 B:错 37.The importance of conceptual, administrative, and technical skills in top­, mid­, and lower­level management positions varies, but the need to use effective interpersonal skills applies to almost all management and supervisory positions.
A:对 B:错 38.Employee Handbook is also called an employee manual
A:错误 B:正确 39.Housekeeping department belongs to staff department．
A:错 B:对 40.F&B departments typically generate less revenue, more  complaints,  and fewer profits than  the rental of a hotel’s guest rooms. 
A:对 B:错 41.Which department below belongs to staff department?
A:F＆B department. B:HR C:Front Office D:Housekeeping