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饭店管理（双语）
- ( )is the act of granting authority to employees to make key decision within the employee’s areas of responsibility.
- ( )means an increase or decrease in rack rate based on the dates when the room is rented
- ( )refers to a person or entity that purchase the right to use a brand name and business model for a fixed period of time and at an agree-upon price．
- ( )ability is the ability to perform hotel management specific aspects of the job.
- ( )involves evaluating applicants to determine those more qualified for vacant positions.
- ( )ability is the ability to collect, interpret and use information in a logical way.
- Room attendants sometimes referred to as ( )
- Hotel G.Ms must be able to utilize 4 skills to be effective,of which skill is the most important．
- Which department below belongs to staff department?
- ( )is responsible for the management and operation of the housekeeping department．
- Internal recruiting includes( ).
- Activities of line managers in HR management include( ).
- The goals of orientation program include( )
- Advantages of team decision-making approach include( ).
- Benefits of delegation include( ).
- The functions of training includes( ).
- Transient sales refers to rooms and services sold primarily through the efforts of the front office and its staff．
- Amenities are complementary hotel products and services designed to attract guests.
- The name of a hotel chain is called brand,which sometimes is refered to as a flag.
- “If a guest room is not rented on a specific date,the revenue is lost forever.”It means hotel product is perishable．
- DOSM is the short for director of sales and marketing.
- Many hotels have an employee handbook that is provided to staff members during orientation.
- Walk-in refers to a guest seeking a room who arrives at the hotel without an advance reservation.
- Select-service hotel offers limited service to guests that include rooms but only very limited food service.
- Downsizing means reducing the number of employees and/or labor hours for costcontainment purposes.
- ADR refers to the price at which a hotel sells its rooms without discounts．
- Lodging is part of the tourism industry
- Hotels in commercial hotel period emphasized on luxury．
- European Plan means a room rate that does not include guest meals.
- Hotels in Grand hotel period emphasized on comfort, convenience and safety．
- Each employee should report to only one boss for a specific activity．
- Group desion-making is often time-consuming.
- Lodging industry is labor intensive.
- Upselling is used to increase the hotel’s average daily rate (ADR)
- Programmed decisions can be made after considering policies, procedures, or rules.
- Employee accident rates in the housekeeping department are generally among the highest in the hotel.
- Nontraditional lodging alternatives create direct competition to traditional hotels in an increasing number of locations.
- The importance of conceptual, administrative, and technical skills in top, mid, and lowerlevel management positions varies, but the need to use effective interpersonal skills applies to almost all management and supervisory positions.
- Employee Handbook is also called an employee manual
- Housekeeping department belongs to staff department．
- F&B departments typically generate less revenue, more complaints, and fewer profits than the rental of a hotel’s guest rooms.
A:Delegation B:Training C:empowerment
AI参考:正确选项是A：Delegation。解释：根据上下文，该问题描述的是授予员工在职责范围内做出关键决策的权力，而选项A中的“Delegation”恰好符合这一描述，意为“授权、委托”。选项B的“Training”与问题描述无关，选项C的“empowerment”虽然也有赋予权力的含义，但与问题描述略有不同。因此，根据上下文和选项含义，正确答案为A。'
A:Special Event Rate B:Package Rate C:Negotiated Rate D:Seasonal Rate
AI参考:正确答案是D.Seasonal Rate。根据问题描述，选项D“季节性价格”符合题意，因为它指的是根据房间租赁日期而增加或减少的租金率。其他选项中，A选项“特殊事件价格”可能指的是特定事件或活动的价格，B选项“套餐价格”通常是指包含多个服务或产品的打包价格，C选项“谈判价格”通常是根据双方协商达成的价格。因此，只有D选项符合问题描述。'
A:Franchisor B:Franchise C:Franchisee D:Franchiser
答案:sireAI参考:正确答案是 C:Franchisee refers to a person or entity that purchase the right to use a brand name and business model for a fixed period of time and at an agree-upon price。这个题目中提到“franchisee”指的是购买品牌名称和商业模式使用权的人或实体，这个使用权在固定时间内，以商定的价格购买。因此，选项C“franchisee”是正确答案。其他选项的含义与题目描述不符。'
A:administrative B:technical C:interpersonal D:conceputal
答案:nceputalAI参考:正确答案是C:interpersonal ability。\r本题考查的是关于酒店管理方面的能力，根据常识和题目意思，应该是“人际交往能力”而不是“行政管理能力”、“技术能力”、“设计能力”等。因此，答案为C。'
A:recruiting B:Delegation C:Orientation D:Selection
AI参考:正确答案是D:Selection。原文中提到“evaluation”与“qualified”的搭配，这暗示需要从候选人中挑选出更符合职位空缺要求的候选人，因此选择D选项“Selection”最为恰当。其他选项recruiting、Delegation和Orientation都与原文描述不符。'
A:interpersonal B:conceputal C:technical D:administrative
答案:nceputalAI参考:正确答案是C: technical ability。根据句子意思，选项C“技术能力”最符合，即收集、解释和使用信息的能力。其他选项与句子意思不符。因此，答案为C。'
A:attendant B:housekeeper C:PA D:housekeeping
答案:对
A:administrative B:interpersonal C:conceputal D:technical
答案:对
A:F＆B department. B:HR C:Front Office D:Housekeeping
AI参考:正确答案是D:Housekeeping。选项中只有D是客房部，而其他选项都属于不同的部门，所以答案是D。'
A:AM B:Executive housekeeper C:FOM D:housekeeper
AI参考:正确答案是B:Executive housekeeper。根据题目中的句子“负责客房部的管理和运营的是执行管家”可知，执行管家是负责客房部的管理和运营的职位，因此选项B符合题意。其他选项A、C、D与句子意思不符。'
A:media advertisement B:lanteral transfer C:promotion from within D:job fairs
A:undertaking supervision activities,such as discipline B:providing departmental-specific orientation C:initiating ongoing training D:making final employee selection decision
AI参考:正确选项是【BC】。在人力资源管理中，直线经理的活动包括：B. 提供部门特定的导向（providing department-specific orientation）和C. 发起持续的培训（initiating ongoing training）。A选项中的纪律监督通常由人力资源部门负责，而D选项中的最终员工选拔决策通常由招聘部门或人力资源部门负责。因此，BC是正确答案。'
A:to improve morale B:to develop realistic expectations C:to provide consistency D:to reduce anxiety
AI参考:正确选项是【B:to develop realistic expectations】原文中提到“orientation program includes”，根据上下文可以推断出，该选项是关于“定向计划”的目标，而选项B“发展现实的期望”是最符合文意的。选项A、C、D虽然在某些方面也对目标有所描述，但是不如选项B具体且符合文意。因此，正确答案是B。'
A:There can be higher moral issues B:More creative alternatives can be generated C:The decison will be easier to implement. D:The team more supportive of final decision.
AI参考:正确选项是【B:More creative alternatives can be generated 和 D:The team more supportive of final decision.】。根据问题描述，团队决策方法的优点包括能够产生更多的创造性选择（B选项）和团队对最终决定更有支持（D选项）。这两个选项在上下文中都是合理的，而其他选项（A和C）在问题中没有提到或与团队决策方法无关。因此，B和D是正确选项。'
A:It improves control B:It is an effective process to train employees C:It allows more work to be accomplishe D:It allows managers to do the most important things first.
A:to provide consistency B:to improve knowledge C:to improve skills D:to modify attitude
A:错 B:对
A:对 B:错
AI参考:答案：A。 根据题干中提到的“amenities are complementary hotel products and services designed to attract guests”，可以得知这些设施和服务是为了吸引客人而提供的，因此属于酒店配套服务，并且是免费的，也就是所谓的“免费配套设施”。因此，答案是A，表示正确。
A:错 B:对
AI参考:正确答案是B.对。酒店连锁的名称通常被称为品牌，有时也被称为旗帜。
A:对 B:错
AI参考:正确答案是B:错。 原文中说的是“如果客房在某个特定日期没有被租出去，收入就会永远失去”，但这里所说的“收入永远失去”并不能证明酒店产品是易腐的。酒店产品可以包括房间、餐厅、游泳池、健身房等各种设施和服务，它们的生命周期并不相同，因此不能简单地将它们都归为易腐品。所以这句话并不能证明酒店产品是易腐的。因此，答案为B，即“错”。
A:错 B:对
A:对 B:错
A:对 B:错
A:错 B:对
A:对 B:错
A:错 B:对
A:错 B:对
A:错 B:对
A:对 B:错
AI参考:答案是B：错。European Plan的意思是欧洲计划，通常指住宿费用不包括客人用餐的费用。因此，这个说法是错误的，通常会使用其他术语来表示住宿费用不包括客人用餐的费用，如self-catering（自助式住宿）。
A:对 B:错
A:对 B:错
A:对 B:错
AI参考:答案是B:错。根据问题描述，决策制定通常需要耗费时间，而题目中使用了否定词“不”，所以答案是B，即“错”。
A:对 B:错
A:错 B:对
AI参考:正确答案是B：对。 upselling是一种销售策略，通常用于增加酒店平均每日房价（ADR）。因此，这个陈述是正确的。
A:对 B:错
A:对 B:错
AI参考:正确答案是B：错。 原文中提到酒店客房部的员工意外事故率在酒店中普遍较高，说明这种状况不好，但题目判断题选项需要与原文表达相反，因此正确答案为B：错误。
A:对 B:错
AI参考:正确答案是B：错。 问题中提到非传统的住宿选择在越来越多的地方对传统酒店形成了直接的竞争，但是这并不意味着它们是竞争对手，所以答案为B：错。
A:对 B:错
A:错 B:对
AI参考:正确答案是B：对。 Employee Handbook通常被翻译为员工手册，所以选项B“对”是正确的。选项A“错”是不正确的答案。
A:错 B:对
A:对 B:错
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