项目二测试1. You should do whatever you can do to calm the difficult situation down, whether it embarrassed the passengers or not. （ ）
A:错 B:对
答案:A
2. While dealing with passenger’s complaint, which is the first step? （ ）
A:Service improvement B:Complaint resolution C:Complaint acceptance D:Complaint investigation
答案:C
3. In which situation could a passenger ride for free? （ ）
A:Be a child less than 1.3 meters tall B:Be a disabled with valid document C:Be an active member of Chinese People's Liberation Army D:Be a celebrity or an influencer
答案:ABC
4. According to the policy of Chengdu Metro, passenger should exit within minutes after entry. （ ）
A:120 B:60 C:240 D:200
答案:C
5. What time range are the non-peak hours of Chengdu Metro?（ ）
A:6:30-7:30 am B:5:30-7:00 pm C:7:30-9:00 am D:7:39-9:00 pm
答案:AD
6. How many accompany persons are allowed to take the same train for free with a severe disable passenger? （ ）
A:2 B:0 C:3 D:1
答案:D
