- Upon agreement from the guest obtain the following information andWe need confirm with the guest: （ ）
- 给客人递送的物品不需要放在托盘上。（ ）
- Set up cutlery according to the food guest ordered.（ ）
- Know where your room key or room card is at all times.（ ）
- All pre-stay enquire/emails responded to within 12 hours.（ ）
- 在客人预定对话结束之前，复述客人的预订信息非常重要！（ ）
- RC is very important for both guests and hotel staff. （ ）
- 比较平的锅英文是pot,比较深的煮锅英文是pan.（ ）
- Guest can hear your smile on the phone.（ ）
- The guest should pay for taxi fare when we run for errands for guests. （ ）
- Iff a restaurant recommendation was requested, the colleague should offer an appropriate choice of options along with an overview of the style of restaurant。（ ）
- Video conference 意思是：语音会议。（ ）
- Beverage will be-served within 5 minute after ordering.（ ）
- The western breakfast includes cereal and cooked food, such as eggs with ham, it called Continental breakfast. （ ）
- When asked for recommendations on dining options，the colleague should promote the hotel's dining first before suggesting outside alternatives。（ ）
- Smart shopping is the first step in making sure your food is fresh and healthy.（ ）
- Desserts cutlery should be set after present the dish. （ ）
- Wine cooler and stand with napkin is not a must for white wine or Champagne.（ ）
- 根据《酒店英语与国际服务文化下册》（Page128-129）LEAF投诉管理系统中，L means listen, E means Empathize, A represents Action, and F refers to Follow up.（ ）
- 酒店服务中无需为客人提供个性化服务。（ ）
- additional surcharge 意思是：附加费用，额外收费。（ ）
- Separate raw and cooked food is very necessary in kitchen safety and sanitation .（ ）
- A half board service 意思是半食宿，就是预订的价格包括早餐和一顿晚餐或午餐，通常是指晚餐。（ ）
- Chopsticks should not be inserted into the rice and should be placed flat on the bowl.（ ）
- A: Could I get my laundry earlier?B: ____________. （ ）
- Babysit means（ ）.
- She didn’t have to pay for the meal because it was （ ）.
- Laundry service 是指（ ）
- 西餐习惯的上菜顺序是头盘、汤、热菜，然后是甜食或水果。（ ）
- 能够表达牛排全熟的英文表达是（ ）？
- 下列菜系里不属于中国“八大菜系”的是（ ）
- GRS 所表达的酒店房间的状态是（ ）
- Greg received his scuba （ ）at dive school.
- Which is the first step of taking orders? （ ）
- What services does the Front Desk offer? （ ）
- If there is a sudden fire in hotel,one should keep head down and go to the nearest exit to stay away from smoke.（ ）
- The location of the business hotels are high traffic areas. （ ）
- 毛泽东主席亲自审定的“开国第一宴”。（ ）
- 湘菜是中国八大菜系之一。（ ）
- Employment History意思是：工作经历/工作背景。（ ）
- VETS初级考试的选择、判断和填空题是计算机自动评分，主观题（如口头简答，口头表达，书面表达）是人工评分。（ ）
- Drink list should be present to guests without open it.（ ）
- Use a door wedge to further secure the door – especially when you are sleeping or in the shower. （ ）
- Receptionist: What kind of room would you like?Guest:____________________________. （ ）
- 在正式的饭店吃饭，提前预定座位不会得到什么？（ ）
- Receptionist: Good morning, sir. May I help you?Guest: I’m leaving today. Can I __________now? （ ）
- Ms. Clark travels frequently and is a （ ） at the hotel.
- 若过道宽度允许，可与客人并肩同行。（ ）
- You don't have to be punctual at interview. （ ）
- Fax machines are in the （ ）.
- Appetizer前菜又被叫做starter，finger food。（ ）
- 在酒店服务中，用英语表达“您有要洗的衣物吗？”以下合适的表达是（ ）。
- children’s menu is（ ）.
- 在帮助客人预定座位时，一些重要信息要记录清楚，但不包括（ ）
- When the dishes are served, you need to wait for the elders, leaders, and guests to try the dishes first.（ ）
- I have the opportunity to continuously learn and grow. （ ）
- 酒店为客人提供清洗衣物服务时，通常默认以机器洗涤。（ ）
- Martini is a kind of cocktail. （ ）
- 酒店采购食材的物流配送不会影响酒店的服务质量和服务成本。（ ）
- （ ）is the act of going away from somewhere.
- IDD是International Direct Dial 的缩写. （ ）
- Maintenance service是指（ ）
- What sides you want to go with your steak? 的中文意思为（ ）
- Commercial rate是指商务房价，指酒店为争取更多的商务客人而与一些公司签定合同，给予他们优惠的房间价格。（ ）
- Room service 一般不包含给客人提供早餐送餐服务。（ ）
- Room Service belongs to _________ department. （ ）
- Carefully close the door once the guest is out, and slam the door. （ ）
- 阅读原文判断句子是否合适。对为合适，错为不合适：You talk about women’s changing roles in the Spanish society with Lola. （ ）
- What information should you get if you receive a gust’s call to make reservation? （ ）
- What kind of room would you be prefer?翻译为：您需要什么样的房间？（ ）
- Average room rate是指平均房价，计算方法：客房总收入除以总住房数,是衡量经营效益的唯一标准。（ ）
- Upon receiving a checkout request, the following information is required: （ ）
- Enroll means注册，to enroll in a service or club is to officially become a part of that group. （ ）
- Accommodate up to 100 people 意思是：可接待/容纳100人。（ ）
- Foreign currency exchange is restricted to hotel guests only. （ ）
- “Food service”针对不同国家的菜单提供专业服务。（ ）
- Pick up the bowl of rice and lift the rice into your mouth with the chopsticks. Do not make any noise when chewing the food.（ ）
- charge a battery意思是：充电。（ ）
- I would really appreciate it if you could pick me up and take me to Beijing Hotel. 意思是：如果你能来机场接我，并且带我去北京饭店，我将会非常感激。（ ）
- Beverage must be poured for some guest. （ ）
- When you arrive the lobby of the hotel safely , then your can walk ahead of your luggage. （ ）
- Verify the payment with the guest is one of the important standard operation procedures. （ ）
- 一般来说，酒店的 room service 主要包括 cleaning service 清洁服务、maintenance service 维修服务.（ ）
- All coffee &Tea will be served with small cookies or chocolates.（ ）
- The 1st World Skill Competition took place in 1950. （ ）
- Washing fruit and vegetables under running water can stop harmful bacteria.（ ）
- When the guest check-out, we need ask the guest weather the guest has any charges in mini bar. （ ）
- Telephones should be answered in a warm and friendly manner within 3 rings. （ ）
- We should concentrate on the meal and people in attendance. （ ）
- 欧洲的大部分锅可的英文可表达为pan。（ ）
- The important rule when greeting a guest is always remember greet your guest warmly, sincerely and with a smile.（ ）
- Hotels can benefit a lot from guest complaints. These benefits include: they highlight guests’ views and needs. （ ）
- ETA means the estimated time of arrival，意思是：预计到达时间。（ ）
- A: Is there anything else I can do for you?B: No more. Thank you very much.A: _______________________. （ ）
- Those who want to take part in it please sign up at the Student Union. 句中的sign up是“报名”的意思。（ ）
- 华邑品牌是洲际酒店集团为中国人设计打造的品牌。（ ）
- Never refuse any special order before check with master Chef.（ ）
- I have spoken Chinese since I was a child; it's my （ ） language.
- Control the elevator for guest is not bellman’s job duty. （ ）
- With room deliveries, the colleague should knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department。（ ）
- A: I’m missing some buttons from my blouse.B: ____________________. （ ）
- I don’t have a lot of （ ）. This is actually my first job.
- （ ）is a small metal or wooden cabinet with a lock, where you can put your personal possessions, for example in a school, place of work, or sports club.
- It is important for people working in the hospitality industry to understand complaints and handle them in a(n) （ ） way.
- Receptionist: Have you got any identification?Guest:____________________________. （ ）
- James uses （ ） instead of driving around for a parking space.
- Receptionist: Front Desk. May I help you?Guest: It’s room 523. There is no hot water. And the television doesn’t work.Receptionist: _________________. （ ）
- Which sentence sounds more polite? （ ）
- What did Ms. Smith like best during her breakfast? （ ）
- Who would ask: “Is there anything you need for the room?” （ ）
- Hotel guests can enjoy complimentary access to the gym.可译为：（ ）。
- Guest: Can you put me through to the sports club?Guest Service Center:____________________________. （ ）
- A restaurant guest says: “It’s our anniversary today.” What do you say or do? （ ）
- Not just on time: come early. It will show your future boss how punctual and organized you are.（ ）
- If possible, bring along your name card or business card.（ ）
- Never store bags above head height that exceed 10 kg（ ）。
- Make sure to visit their website and collect information about their history and values. （ ）
- You don’t have to visit their website and collect information about their history and values. （ ）
- When a guest wishes to reclaim baggage they must produce the other portion of the baggage tag（ ）。
- When we prepare for an interview, we should find out as much as we can about the company we are applying to and the position we are applying for.（ ）
- people make sure they know where the interview is being held and how long it will take to get there on time.（ ）
- Do your research before a Job Interview. （ ）
- What’s the basic rules of Baggage Handling & Storage（ ）。
- Chair should be pulled for ladies first then gentlemen.（ ）
- 中餐服务分为主题宴会设计、宴会服务两个模块。（ ）
- 西餐服务分为鸡尾酒调制与服务、休闲餐厅服务两个模块。（ ）
- Tasting of the wine must done by the host, then pour the wine to ladies first.（ ）
- Logo of bottles must set on the guest table and face to guests.（ ）
- For many guests the front office employees represent the hotel because they are the only members of the staff with whom the guests have contact with. （ ）
- The front desk is usually located near the main entrance to the hotel. （ ）
- During the procedure of checking out, in order to save time, if the guest says he doesn’t take anything from the mini-bar, the cashiers should believe him, and let him check out quickly. （ ）
- Most hotels are authorized to exchange RMB to US dollars. （ ）
- Receptionist should carry the baggage and show the guests to their rooms. （ ）
- There is a 10 per cent discount. 应翻译为：有90%的折扣。（ ）
- I’d like to confirm your reservation.应翻译为：我要确认一下您的预订。（ ）
- 餐厅服务又可分为中餐服务与西餐服务，评价标准要求“合理可行，无唯一性”。（ ）
- Would you please give me your passport or ID card and credit card ?I’ll help you to fill in the form. 应翻译为：请把您的护照和信用卡交给我，我帮您办理入住手续。（ ）
- Please keep the magnetic slip of the key card inside, then insert the card vertically and softly, while the light turns red, and the door opens.（ ）
- 在烹调中讲究鲜嫩和原汁原味的西餐种类为（ ）。
- medium rare 常用来形容哪一种西餐食物？（ ）
- Western breakfast in hotel can generally be divided into continental breakfast and （ ）.
- 以下不属于room service 的一项是（ ）
- Beverages can be divided into ( ) classifications.（ ）
- What do you say if a guest thanks you? （ ）
- A doorman is a person who greets guests at a hotel and carries their bags inside. （ ）
- The restaurant has many choices available on its （ ）.
- （ ）is a person who parks cars for guests.
- A heated pool is a large hole filled with warm water that you can swim in. （ ）
答案:Guest name###Number of staying nights###Company name###Contact number
答案:错
答案:对
答案:对
答案:对
答案:对
答案:对
答案:错
答案:对
答案:对
答案:对
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