1.获取客人姓名，你可以说（ ）
A:May I know your departure date, please?
B:Good morning！
C:When would you like your room, please?
D:May I have / know your name, please?
答案:May I have / know your name, please
2.借用护照信息，你可以说（ ）。
A:May I use your passport, please?
B:May I have your signature here?
C:Enjoy your stay here.
D:Here is your room key.
答案:May I use your passport, please
3.下列哪个词表示预定（ ）。·
A:require
B:reserve
C:arrange
D:confirm
答案:reserve
4.A: Which do you prefer, tea or coffee? B: ________________.（ ）
A:I prefer both.
B:I prefer coffee to tea.
C:Yes, I do.
D:No, I don’t.
答案:I prefer coffee to tea
5.The main responsibilities of the Concierge don’t include（ ）。
A:offering picking-up service
B:delivering massage
C:carrying and depositing baggage
D:offering laundry service
答案:offering laundry service
6.下列哪个词表示浴巾（ ）
A:bath rug
B:bath tub
C:bathroom
D:bath towel
答案:bath towel
7.下列哪个词表示浴巾（ ）。
A:shower cap
B:shorts
C:bath towel
D:shower head
答案:bath towel
8.A :_____________? B : Yes , I’d like to book a room for my friend , Cray Smith.（ ）
A:How do you do?
B:That is OK.
C:Can I help you?
D:How are you?
答案:Can I help you
9.A: May I know your name, sir?B:____________（ ）
A:My name is John Smith.
B:Yes, you may.
C:No, you must not.
D:Thank you.
答案:John
10.获取客人的联系方式，你可以说 （ ）。
A:Do you have any special requirements for your room?
B:How can I help you?
C:May I have your phone number, please?
D:Just a moment, please!
答案:May I have your phone number, please
11.The word “deposit”in our book refers to ______.（ ）。
A:存钱
B:押金
C:维修
D:取钱
A:Do you have a reservation? B:We have your reservation here. C:I’ll register for you. D:Good morning, sir. 13.让客人支付押金，你可以说（ ）。
A:May I use your passport, please? B:How would you like to pay? C:Here is your room key. D:May I have your signature here? 14.下列哪个词表示房卡（ ）
A:passport B:deposit receipt C:room card D:breakfast coupon 15.下列哪个词组表示维修服务（ ）。
A:maintenance Service B:personalized Service C:laundry Service D:chamber Service 16.收取客人待洗衣物的时候，你可以说：（ ）
A:I’m here to collect the laundry. B:Your pants are ready. C:Please check the clothes to see if there is anything wrong. D:I find that there is a shirt missing. 17.When guests have trouble with the facilities in their rooms, they will call the ____（ ）。
A:front office B:concierge service C:food & beverage department D:housekeeping service 18.Family room means（ ）
A:大床房 B:单人房 C:家庭房 D:豪华套房 19.下列哪个词表示地毯（ ）。
A:celling B:carpet C:channel D:caution 20.A: May I use the phone in my room ? B: ______________________.（ ）
A:Certainly, sir. B:No, you may not. C:No, you must. D:Yes, you may not. 21.下列哪个词表示餐券（ ）
A:breakfast coupon B:room card C:deposit receipt D:passport 22.下列哪个词表示拼桌（ ）。
A:outdoor B:share a table C:by the window D:by the bar counter 23.The VIP rooms are always cleaned first.（ ）
A:正确 B:错误 24.When dealing with guest complaints, GSM should ensure guest satisfaction at all costs.（ ）
A:错误 B:正确 25.The receptionist should check the authenticity of the guest’s traveler’s check and ask the guest to countersign it in person when cashing a traveler’s cheque for a guest.（ ）
A:错误 B:正确 26.The in-house guests can borrow items from the hotel.（ ）
A:错误 B:正确 27.Usually the hotel only offers foreign currency exchanging service for the guests who stay in the hotel.（ ）
A:错误 B:正确 28.The vacant rooms should be cleaned first in peak season.（ ）
A:对 B:错 29.Butter and bread should be served before the first course and removed after the main dish.（ ）
A:正确 B:错误 30.Golden key belongs to the Concierge.（ ）
A:错误 B:正确 31.For some articles, the guests have to pay a deposit when they borrow them.（ ）
A:正确 B:错误 32.Usually, it is the hostess or the head waiter who is responsible for taking table reservations in a restaurant.（ ）
A:正确 B:错误 33.Usually the laundry collected at 2 pm will be sent back in the next evening.（ ）
A:正确 B:错误 34.Usually there is a file to record the complaints at the Front Office.（ ）
A:正确 B:错误 35.The clerk should contact the Service Center when the customer is complaining about the amenities.（ ）
A:错误 B:正确 36.Offering information is one of the responsibilities of the Service Center.（ ）
A:错误 B:正确 37.当告知客人客厅已满，你可以说（ ）。
A:I’m sorry to say that all the tables are booked up. B:Could you tell me your contact number, please? C:Let me confirm your reservation. D:How about after 8:00 pm? 38.带客人去房间，你可以说（ ）。
A:I’ll take you to your room. B:Just a moment, please. I’ll get a baggage cart C:May I take them for you? D:Are these your baggage? 39.下列哪个词表示旅行支票 （ ）。
A:pre-authorization B:traveler’s check C:group visa D:registration form 40.For ordinary laundry service, the housekeepers usually collect the laundry from（ ）
A:11 AM B:9 PM C:9 AM D:2 PM 41.提供帮助，你可以说（ ）。
A:Just a moment, please. I’ll get a baggage cart B:May I take them for you? C:Are these your baggage? D:May I help you? 42.Usually it is the clerk in the Housekeeping Office who sends items to the guest’s room.
（ ）
A:对 B:错 43.The Service Center is a part of the Front Office.（ ）
A:对 B:错 44.Making up beds is part of the turndown services.（ ）
A:错 B:对 45.The person who is responsible for taking a banquet reservation is called the banquet cooperator.（ ）
A:对 B:错 46.A down payment is needed for all kinds of table reservations.（ ）
A:对 B:错 47.The guests seating by the window can attract more customers to the restaurant.（ ）
A:对 B:错 48.The meal time, number of people, special requirements, guests’ phone numbers are all necessary information for table reservations.（ ）
A:错 B:对 49.The service of an operator will affect the image and reputation of the hotel.（ ）
A:对 B:错
