1.Please wait a moment, sir. I have to check if there is a room（ ）.
A:spare
B:available
C:free
D:vacate
答案:available
2.Our hotel（ ）very good room service.
A:makes
B:gives
C:takes
D:provides
答案:provides
3.I checked（ ）on the 26th and will leave this morning.
A:in
B:down
C:out
D:up
答案:in
4.Guest: Excuse me, but could you help me? Receptionist:（ ）
A:Your name and your passport, please?
B:Oh, yes, sir. What can I do for you?
C:Hi, morning.
D:Am I wanted on the phone?
答案:Oh, yes, sir. What can I do for you?
5.You can（ ）No. 48 Bus, and get off at the fifth stop.
A:make
B:have
C:ask
D:take
答案:take
6.（ ），would you tell me the way to the bathroom?
A:By the way
B:As the way
C:In a way
D:On the way
答案:By the way
7.Today is my wife′s birthday. I want it to be a（ ）.
A:celebration
B:reservation
C:congratulation
D:reception
答案:celebration
8.Usually it takes one day to have laundry done. All deliveries will be made before 6:00P.M. And we also have（ ）service.
A:wash
B:express
C:fast
D:washing
答案:express
9.It is growing dark. Would you like me（ ）the curtains for you?
A:to draw
B:draw
C:push
D:to push
答案:to draw
10.Would you mind（ ）a message?
A:to leave
B:left
C:leave
D:leaving
答案:leaving
11.Who is responsible for room reservations in a hotel?
A:bellmen
B:cashier
C:reservationist
D:receptionist
A:included B:excludes C:excluded D:including 13.Is there any（ ）between Guangdong food and Beijing food?
A:chance B:different C:difference D:two 14.I guarantee（ ）make up your room first tomorrow .
A:to B:for C:with D:/ 15. I would（ ）it if it could be arranged
A:appraise B:appreciate C:appreciation D:glad 16.There’s a 10% service（ ）included in your bill.
A:price B:charge C:amount D:payment 17.I found there might be something wrong（ ）the bill.
A:to B:in C:on D:with 18.（ ）there is any laundry damage?
A:How about B:What C:How D:What if 19.At the Reception Desk, a guest insists（ ）longer without paying more.
A:on staying B:to stay C:stay D:in staying 20. Sorry, Mr. Bellow is not in right now. Would you like to（ ）a message?
A:make B:leave C:take D:carry 21.（ ）the road, go down three blocks and you will see the museum on the corner.
A:Pass B:Across C:Crossing D:Cross 22.We′d treat our guests（ ）typical Chinese tea.
A:to B:of C:with D:in 23.Thank you for your introduction to your hotel. Staff:（ ）.
A:Let me tell you about it. B:I wonder whether you are really interested in it. C:May I help you? D:My pleasure . 24.I am sorry, sir. We don’t have any spare room. But I can（ ）you（ ）the Shangeri-la Hotel.
A:show……up B:pull……up C:recommend……to D:get in touch……with 25.We can（ ）your party now. This way, please.
A:sitting B:sat C:have a seat D:seat 26.After opening the door, the floor attendant should（ ）the guest into the room.
A:steps B:step C:precedes D:precede 27.The room is so dark. Please（ ）the light for me.
A:turn up B:turn on C:turn down D:turn off 28.Mr. Bellow is（ ）the menu which has been handed to him by a waiter as soon as he sits down.
A:looking at B:seeing C:see D:looking 29.In some large hotels, a guest can pay his meals by credit cards.
A:正确 B:错误 30.Champagne is a kind of sparkling wine.
A:错 B:对 31.Information service doesn’t include leaving a message.
A:错 B:对 32.There is no difference between American breakfast and Continental breakfast.
A:错 B:对 33.We should check the bill again before we pay for it.
A:对 B:错 34.When we introduce the scenic spots to our guests we should introduce the popular places in our city.
A:对 B:错 35.You usually can’t sign the bill in a large hotel.
A:错 B:对 36.The morning call service is charged in hotel.
A:错 B:对 37.The mis-served dish is on the house.
A:错 B:对 38.When making up the room a room attendant must introduce the room facilities if the guest is in.
A:错 B:对 39.The Front Office employee represents the hotel because they are the only employees the guests have contact with.
A:错 B:对 40.The Front Desk is usually located at the back of the hall.
A:错 B:对 41.The chambermaid is in charge of the turn-down service.
A:错 B:对 42.When the guests complain something about our service, we should firstly listen carefully and then apologize.
A:错 B:对 43.Hotel staffs are allowed to use the hotel telephone for private calls.
A:错误 B:正确 44.If you don’t hear someone’s name very well. You can say: I’m sorry, but could you please repeat your name?
A:错 B:对 45.Front Office staff should welcome the guest’s complaint.
A:对 B:错 46.We settle complaints to satisfy the guest and better our operation.
A:错误 B:正确 47.A foreign guest is complaining of your slow service. You turn to him and say "Wait your turn".
A:对 B:错 48.Hostesses are normally tall and beautiful in China.
A:对 B:错 49.You may sign the bill, and we will add it（ ）your account.
A:on B:in C:with D:to
