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Preparing for an in-person job interview can be intimidating. What should you wear? What should you bring? What will you and the interviewer talk about? Let’s get into it. The first (and most important) thing you should do to prepare for your in-person job interview is to learn as much as you can about the company and the role for which you’re interviewing.You should walk into your interview with a solid sense of what the company does. Do they provide a service? Sell a product? Perform a specific government function? You need to be able to speak confidently about the company’s mission and goals. Start your research by looking at the company’s website. You should also check out their social media accounts (if they have them) and any recent news articles about the company.You also need to know what your role would be. Go back to the job description and take another look at the responsibilities and characteristics for which they’re looking. Scout out similar job postings from other companies to see what kinds of responsibilities they mention. Once you’ve done your research on the company, you can get a better idea of how your role will support the company’s overall goals and mission.Most in-person job interviews will tell you ahead of time who you’ll be meeting with and what their role in the company is. You can use this information to research your interviewer (or interviewers) and get a sense for what they do and how they do it. Many websites have staff pages. Check out your interviewer’s role on the staff page. You can also head to LinkedIn to learn more about their experience and expertise (and whether you might have any connections in common). Knowing about your interviewer can help you feel more comfortable and prepared. You won’t feel like you’re meeting a total stranger and you’ll be able to have a more in-depth conversation.

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These days, small businesses are almost as likely to be doing business with a customer in another country as they are with someone around the corner. Thanks to the internet and improved business telecommunications, the ability to sell internationally is expanding opportunities for a growing number of businesses.However, this opportunity has created a new set of challenges for many business owners. Time zones and language barriers are among the most obvious hurdles. However, differences in cultural etiquette can also be a challenge that many face when working with customers in other countries. Since many international business communications are conducted over the phone, knowing how to effectively bridge the cultural gap is extremely useful. The following are some pointers for talking to customers abroad. Use the Correct TitleWhile you may have local customers who don’t mind you referring to them as “dude,” it’s important to address those who are located in other countries in a way that is respectful. Some cultures are more formal than others, and, in some cases, there are specific ways to address others. For example, in Japan, it is polite to refer to someone by their name followed by “san.” This is the equivalent of Mr. or Ms. and is appropriate in almost all business situations. In France, using the titles Monsieur or Madame are polite before you’re on a first name basis. In India, the titles Sir and Madam are appropriate. Listen CarefullyAccents can be challenging. You’ll need to listen more carefully and ask for clarification when you’re unclear of what someone is saying. And don’t forget that the person you’re speaking with may also be struggling with your diction and pronunciation, so it’s equally as important to speak slowly and clearly. When in Doubt, RephraseMisunderstandings can happen with someone who is speaking a language that isn’t native to them – especially on a phone call. If someone is unclear about what you’re saying, rephrase it for clarity. The more streamlined your dialog, the better the chance you’ll be understood. Don’t Talk DownTalking down to someone is rude in any culture. However, it can happen when there is a language barrier. There’s a fine line between talking clearly and dumbing down speech to the point of being patronizing. A certain amount of patience is required, along with an understanding that you and your customer both have a common goal of communicating effectively. Be Careful of SlangPerhaps you’re accustomed to using phrases like “hit the ground running” and “win-win situation.” But customers who aren’t familiar with American business colloquialisms can be confused by what you’re saying and could actually be offended. To ensure that you’re not accidentally saying something inappropriate, stay clear of slang phrases and trendy buzzwords that your international customers may not understand.

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Receptionists are always in contact with people, whether by phone, email or in person. Good communication skills are therefore at the top of the list of desirable qualities. A good receptionist is able to convey information clearly, speaks clearly and loud enough, and masters the art of non verbal communication. On the busiest days, the phone at the front desk is ringing off the hook. Meanwhile, people may be waiting to be greeted personally. Appointments are to be made, messages to be passed on, and administrative tasks to be completed. A receptionist is constantly juggling all kinds of tasks. It’s important they can switch between tasks smoothly, while taking into account everyone’s needs and not becoming overwhelmed or frustrated themselves. Needless to say, a receptionist must also possess quite a few social skills to build relationships with clients, colleagues and visitors. A bad experience at the reception can leave a negative impression in no time. Welcoming guests warmly and with a smile is thus a core task. Looking around in an office building, the reception area is often the neatest place. And so it should be. A desk full of paperwork not only makes a bad impression on visitors, it is also a prelude of problems: documents go lost easily and data lying around is a violation on data protection rules.The perfect receptionist is therefore highly organized. They must be able to come up with files and telephone numbers instantly. A tidy workspace is a must. Complex phone systems, email, word processing programs and photocopiers hold no secrets for most receptionists. But in a world where everyone is going digital, being up to speed with the latest technologies is a great asset. Systems for managing rooms, smart parking and registering visitors: receptionists have to know them all.

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In some cultures such as Japanese and Dutch it is considered impolite not to introduce yourself as soon as possible on the phone, including when the other person doesn’t really need that information. In contrast, in English we tend to only give our names if it is relevant or useful. For example, unless the person who answered the phone is someone who we know (well), we’d probably say “Good morning. (I’m phoning from ABC Ltd). Can I speak to Mr Harris in the Claims Department, please?” without giving our name. This is perhaps because if the （1） needs to pass our name onto Mr Harris they will need to go through the inconvenience and/ or embarrassment of asking us to repeat our name if we quickly spat it out earlier.As shown in the section above, in some places it is fine to ask for someone’s name when you answer the phone, making giving your name straight away obligatory.The standard English phrase for checking who answered the phone is “Is that (name)?”, which sounds rather （2） when translated word-for-word into other languages. In other places the phrase is often the much more standard-sounding “Are you (name)?”, which is rather impolite in English. In Dutch the equivalent phrase translates as “Am I speaking to…?”, which I think I have heard in old English movies but certainly isn’t standard nowadays. Personally I （3） take the more indirect tactic of asking “Is John there?” or even “Can I speak to John?” even if I’m pretty sure I’m speaking to John.If you have no idea who the receiver is, （4） phrases in English are “Who am I speaking to?” (formal) and “Who’s that?” Japanese phrases are similar, but if you’re phoning someone’s home you should ask “Suzuki-san no otaku desu ka?”, which means “Is that the home of Mr Suzuki?” In other countries, it is more common to ask “Who’s speaking?” （5） “Who am I speaking to?”

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Since the receptionist is the first person to greet visitors as they come through the door, she should be well groomed and wear standard business attire. （）

答案:对

Passengers can carry dangerous articles such as, weapons, explosives, or inflammables onto the plane.（）

答案:错

It is appropriate to ask for a doggy bag when you are a guest at a business dinner. （）

答案:错

Business travel abroad can locate and cultivate new customers and improve relationships and communications with current foreign representatives and associates. （）

答案:对

In order to keep your client happy, it is vital to handle his complains in no time. （）

答案:对

In business, the receptionist is the first point of contact for customers, investors and others who walk through the door of a business.（）

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Receptionists should be patient with callers and visitors, no matter what the situation is.（）

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If a product/service is to be marketed in several countries, psychographic segmentation analysis would be important in developing an effective marketing strategy.（）