第四章测试1.A successful reception starts well if you can make conversation smoothly with visitors.
A:错 B:对
答案:B
2.Which of the following is not the key element of a message
A:place of your writing B:time C:name of the caller D:telephone number 3.As a receptionist,looking afrer visitors in your company is part of your job.
A:对 B:错 4.Which of the following is not the mian steps of receiving visitors at airport?
A:writing a welcome card B:reserving a hotel for the visitors C:gettinging to the airport on time D:making a schedule for the visitor 5.offer to take a message when the caller is not available.
A:错 B:对 6.You can introduce the city to the visitor when first meeting visitor.
A:对 B:错 7.Keep the conversation short and to the point when making a phone call.
A:错 B:对 8.While taking message, we should write down all details.
A:错 B:对 9.If you are to receive a visitor at the airport , you shold read his schedul beforehand
A:对 B:错 10.If you are working the reception desk, how to ask the name of the visitor?
A:Can I have your name,please? B:Your name is ? C:What is you name ? D:Is your name XXX?
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