酒店英语答案2023

第四章测试

1.Before entering a guest room, knock at the door three times slightly, and then announce（ ）.
A:Welcome to our hotel B:Housekeeping, may I come in? C:Good morning, what can I do for you? D:Do you need anything else?
答案:B
2.Could you fill out the（ ）
A:laundry basket B:laundry list C:dry-cleaned D:registration form 3.There is a 50%（ ）for express laundry service
A:extra material B:receptionist C:reservation clerk D:extra charge 4.The engineering staffs are（ ）。
A:The electricians B:The technicians C:The painters D:The plumber 5.What activities or facilities can the guest enjoy in Recreation Center:（ ）
A:Health and recreation department B:Sauna center C:Night club D:Fitness center 6.How can you greet guests in massage center（ ）
A:Show them the change room B:Remind the guests to secure their valuables C:Introduce the facilities D:Welcome the guest 7.A block or group of buildings built between two streets is called block. （ ）
A:对 B:错 8.Details of orders are clarified, repeated and checked with the guest. （ ）
A:错 B:对 9.Rooms are not approached and guests greeted in accordance with enterprise service standards. （ ）
A:错 B:对 10. Business center staff will help the guests to book airline tickets, train tickets, concert tickets and show tickets. （ ）
A:错 B:对