- The fire alarm is classified into two categories: （ ）.
- 为了能够更好地处理发生的危机，酒店需要成立以下几个危机处理小组：（ ）
- 无论处理哪种危机，在作决策时，必须优先考虑以下几个方面：（ ）
- “危机”可能发生的事件：（ ）
- Use the stairs not the lift. The word “stairs”means （ ）。
- Having rooms with wheelchair access is important, as well as handicapped toilet facilities. （ ）
- Whatever singers’ and actors’ needs ,we should accommodate them as far as possible. （ ）
- Every guest is Special guest because they are Our guests. （ ）
- We treat the special guest all the same. （ ）
- What is a Special Guest? （ ）
- It means that you are safe if you are tested positive for the virus. （ ）
- Everybody needs to be vaccinated during the epidemic period.（ ）
- Novel coronavirus isn’t person-to-person transmission. （ ）
- China has put many cities in isolation. （ ）
- Novel coronavirus can also be called new coronavirus. （ ）
- The coronavirus is spreading slowly. （ ）
- You will be isolated if you are tested positive.（ ）
- You will have to show the health code and travel code and have it scanned during the epidemic period.（ ）
- Which of the following about novel corona virus is correct?（ ）
- Novel coronavirus can also be called_____.（ ）
- Wuhan is the first city_________in China.（ ）
- Novel coronavirus ____ in 2019（ ）。
- forum 表示可以公开讨论重要话题的论坛，如博鳌亚洲论坛。（ ）
- conference 指持续几天的大型、正式的会议。（ ）
- meeting 指进行专题讨论的研讨会、培训会，规模较小。（ ）
- 举办宴会的菜单包括以下几种（ ）。
- 酒店承办宴会，要清楚宴会举行的 （ ）。
- 会前服务包括以下几个方面（ ）。
- 酒店承办会议，首先要筹备会议，要清楚会议举行的 （ ）。
- What is the first course when preparing for the menu for the banquet? （ ）
- 当客户向你表示感谢，客人说“Thank you”,要懂得接受他的谢意,这样回答（ ）。
- I’ve got to move the tables to form a horseshoe shape.“horseshoe”means （ ）.
- As we know, check in and check out are relatively simple at the hotel. （ ）
- More and more, hotels are using online tools to make your stay more convenient.（ ）
- Reception Desk is normally located near the main entrance of the hotel when you checked in for you stay （ ）
- Make sure you don’t forget anything when packing for checkout. （ ）
- What is right from the following statements?（ ）
- What should you prepare for the checkout?（ ）
- What should you do when you want to pack your room for checkout?（ ）
- We must （ ） the overseas market to increase turnover.
- Some important facts are deliberately （ ） from the news report.
- When you want to leave the hotel, you may do the （ ）.
- If you have any dis-satisfactory at the hotel, you can complain to the hotel manager. （ ）
- Being positive in your response from the start can make handling complaints a little easier. （ ）
- Once you have fully understood the problem as a manager, act quickly to resolve it and give the customer exactly what she is asking for. （ ）
- When you receive a complaint the first thing to do is be sure you listen carefully to what your customer is saying and acknowledge her complaint. （ ）
- What will be complained at the restaurant?（ ）
- When you deal with the complaint, what should you do?（ ）
- What can you do when you have a complaint?（ ）
- Out hotel will （ ）a large sum of money to improve general maintenance.
- We apologize for any （ ） caused during the work.
- General （ ） and inspection have to be done by appropriately trained personnel.
- --- Hello, I would like to book a （ ） for four by the window.--- OK, no problem.
- At the peak days, you need to state clearly your cutoff time and reservation amendments or cancellation policies in advance to the guest （ ）
- When you take a booking, you should note the name of the guest or the party exactly.（ ）
- When you are responsible for taking reservation in the restaurant, you should show courtesy and enthusiasm during your entire service by using appropriate expressions. （ ）
- If you want to be an operator who is responsible for taking reservation, you should （ ）.
- As the following statement, which is (are) right?（ ）
- When you have western food, you should（ ）
- The use of a knife, the blade cannot be （ ）.
- Is the table by the window（ ）.
- I would like to （ ） a table for two.
- Bartender works at the bar, serves or mixes the wine for the customers. （ ）
- Cold brew is a special type of coffee, that’s made in a different way, it comes out cold and it’s very nice. （ ）
- In USA and Canada, customer s should always give the bartender a tip if the service is satisfactory. （ ）
- In pubs, it’s usual to order drinks at the bar, there is no table service. （ ）
- The following drinks, what are belonged to coffee?（ ）
- What are the still wine?（ ）
- What are the non-alcoholic drinks and soft drinks?（ ）
- I would like to have a （ ） Espresso.
- You cannot drink the water for it’s gone（ ）
- Lemon sorbet makes a（ ）treat on a hot night.
- Business center staff will help the guests to book airline tickets, train tickets, concert tickets and show tickets. （ ）
- Rooms are not approached and guests greeted in accordance with enterprise service standards. （ ）
- Details of orders are clarified, repeated and checked with the guest. （ ）
- A block or group of buildings built between two streets is called block. （ ）
- How can you greet guests in massage center（ ）
- What activities or facilities can the guest enjoy in Recreation Center:（ ）
- The engineering staffs are（ ）。
- There is a 50%（ ）for express laundry service
- Could you fill out the（ ）
- Before entering a guest room, knock at the door three times slightly, and then announce（ ）.
- The front office is the place that we can do check-in and checkout. （ ）
- A print out of your reservation confirmation cannot be useful. （ ）
- A professional organization for concierges was formed in France in October 1929 by Ferdinand Gillet. （ ）
- A good concierge should be familiar with his surroundings. （ ）
- What should be asked for booking a room? （ ）
- What does the Golden Key refer to:（ ）
- What qualities do you think a concierge should possess（ ）。
- Who will show you to your room and carry your luggage? （ ）
- Could you pay 1000 yuan as a （ ）
- I will check our room（ ）.
- The reservation clerk should write down some information on the reservation card. （ ）
- The front office staff consists of room attendants and porters. （ ）
- The reservation clerk handles phone reservation. （ ）
- The porters carry luggage and show guests to their room, they ask park guests’cars and arrange taxis. （ ）
- What would be said for booking a room as a receptionist ? （ ）
- Figure out the common methods to pay for the room:（ ）
- The most common types of room are（ ）。
- ---How much is the suite? --- The （ ） is $200 a night.
- The （ ） is a serviced apartment complex that uses a hotel-style booking system, which is similar to renting an apartment.
- The（ ）is mostly located in the central area of the city, receiving business guests, tourists and other guests who stay for various reasons.
- Can you choose some words to describe one’s character? （ ）
- Bachelor’s degree includes Bachelor of Art and Bachelor of Science. （ ）
- Be on time for the interview, it’s better to arrive at the interviewing place for five to ten minutes earlier. （ ）
- We will practice the real interview situation, prepare our self-introduction, advantages, educational background, working experience and team spirit. （ ）
- We can prepare the resume for job hunting. （ ）
- What should be included in Curriculum vitae? （ ）
- figure out the 7 key factors for a successful interview:（ ）
- What kinds of way shall we use to search the vacant job（ ）。
- We will never fail to live up to what our parents （ ）.
- The （ ） of the town are proud of the view.
- what does HR refer to? （ ）
答案:the Light Fire Alarm###the High Fire Alarm
答案:Emergency Response Team (ERT)###The Crisis Management Team (CMT)###Fire Fighting Team (FFT)
答案:Cooperate with the authorities involved###Protect the employees###Protect the business
答案:Disease Prevention###Power Failure###Food Contamination
答案:楼梯
答案:对
答案:对
答案:对
答案:错
答案:Foreign leader###A guest who cannot speak our language###Chinese leader
答案:错
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