- “空房”英文表达为vacancy/vacant room。（ ）
- “可以借用一下熨斗和熨板吗？”可翻译为“Can I borrow an iron and ironing board？”（ ）
- “黑茶”英文表达是black tea。 （ ）
- “先生，别担心，您的行李很快就会送上去。”可翻译为“Don’t worry, sir. Your luggage will be sent up at once.”（ ）
- “行李员”英文表达bellboy或bellman。 （ ）
- “宴会服务”英文表达为banquet service。 （ ）
- “早上好，先生，欢迎光临。”可翻译为“Good morning, sir. Welcome to our hotel.”（ ）
- Floor Attendant意思是楼层服务员。 （ ）
- “用餐服务”英文表达为complaints settlement。 （ ）
- “洗衣服务”英文表达为laundry services。 （ ）
- 卫生纸的英语是toilet paper。（ ）
- Shampoo意思是沐浴露。 （ ）
- “前厅部”英文表达是Front Office Department。（ ）
- “我带您去总台，这边请。”可翻译为“I’ll show you to the restaurant. This way please.”（ ）
- “信用卡限额” 英文表达为credit card。 （ ）
- “我来帮您拿行李，好吗？”可翻译为“May I take your luggage for you？”（ ）
- I am very sorry（ ）the inconvenience.
- Receptionist: （ ）, please？Guest: Henry Smith.
- Connecting rooms的意思是（ ）
- I would like to （ ） a room, please.
- Guest: Yes, that is right. Thank you. GoodbyeReceptionist：Thank you for calling, Mr. Smith, （ ）, goodbye!
- Concierge: OK. （ ）, please ?Guest: Here you are.
- 巨无霸的英语（ ）
- It’s very kind （ ）you to help me.
- Room Status中VC表示:（ ）
- Available rooms 的意思是 （ ）
- Room Status中 OD 表示: （ ）
- x.o 意思是（ ）
- I am sorry, Mr. Wang. Please allow me to （ ）them.
- Clerk: Good afternoon. How can I help you?Jason: Hi, my name is Jason Louis. I have （ ）. Can we check in now?
- Would you （ ） your name here?
- I'm afraid we are fully booked （ ）the 5th.
- The hotel is full and there is someone （ ） your room.
- Half past ten 的中文对应翻译是（ ）（ ）
- Do you want these shirts to be （ ）
- 对不起打扰一下。 （ ）
- “下午好，女士，您打算登记入住吗？”可翻译为“Good afternoon, madam. Are you going to check out？”（ ）
- Types of rooms 意思是房间种类。 （ ）
- “红茶”英文表达是red tea。 （ ）
- The Front Office is usually located near the main entrance to the hall. （ ）
- “入住天数”英文表达为arrival date。 （ ）
- “礼宾服务”英文表达为concierge service。 （ ）
- “兑换率”英文表达是rate of exchange。（ ）
- King-size意思是大号床。（ ）
- Laundry items意思是洗衣项目。 （ ）
- “标准间”英文表达为standard room或twin room。 （ ）
- “停车场有空位。”可翻译为“There’s parking space in the garage.”（ ）
- Extra charge意思是小费。 （ ）
- “餐饮部”英文表达是Food and Beverage Department。（ ）
- Room service意思是客房清洁服务。 （ ）
- “请问您有几件行李？”可翻译为“How many pieces of luggage do you have？”（ ）
- Shower cap意思是浴帽。（ ）
- “折扣价”英文表达为discounted price。 （ ）
- Suite意思是套房。（ ）
- “夜床服务”英文表达为wake-up service。 （ ）
- “没问题，请您在门口等候，我马上叫服务员过去。”可翻译为“No problem , Please wait at the door , we will call an attendant after a while. ”（ ）
- What might a cashier say to a guest who is checking out? （ ）
- To take orders, we can say______. （ ）
- What might a bellboy say when escorting guests to rooms?（ ）
- When checking for room availability from the PMS system, the receptionist in Front Office Department can use such expressions as （ ）.
- When inquiring whether other services are needed, the receptionist in Front Office Department can use such expressions as （ ）.
- When the guest need a DND service, what kind of information does the operator need to ask for? （ ）
- Which sentences can be used to provide internet service? （ ）
- What are needed when providing laundry service? （ ）
- What services do hotels usually provide? （ ）
- What might a concierge say when introducing hotel facilities?（ ）
- I hope you will （ ） a morning call at 7:00.
- 甜筒的英语（ ）
- 我非常抱歉,用英语怎么说? （ ）
- I am sorry, sir. I will bring you a fork（ ） .
- My flight will leave （ ） 6 pm today.
- cancellation的意思是（ ）
- I am always （ ） your service.
- This way please. （ ）
- You have to pay a（ ）of 2,800 Yuan.
- Guest: You are right. （ ）?Receptionist: It’s $ 264.10 including VAT.
- Good morning. （ ） I help you
- I'll ask a porter to （ ） your luggage.
- Allotment 的意思是 （ ）
- I （ ） on behalf of our restaurant.
- Comp的意思是（ ）
- Please wait a moment and let me（ ）.
- What’s the （ ） for a double room
- 酒瓶上的V意思是（ ）
- Concierge: All right. （ ）?Guest: Economy class.
- A guest uses （ ） to dry hair.
- Room Status中 VD表示: （ ）
- Did you （ ） the mini bar?
- Concierge: Let me see. Yes, （ ） one is 8 o'clock in the morning, the other is 5 o'clock in the afternoon .
- 7月1号用英语怎么说？（ ）
- Excuse me, sir. You need to （ ） the form.
- Receptionist: Huatian Hotel .Good morning .Reservation Desk .May I help you?Guest: Good morning. （ ） , please
- I would like to book a double room（ ） bath.
- The porter will show you （ ） your room.
- I am very sorry; that shouldn't （ ）.
- Guest: Excuse me, what is VAT?Receptionist: It’s value （ ） .
- When asking about service types, we may say （ ）
- Which of the followings is a not convention facility? （ ）
- What is the exchange rate today?（ ）
- ---What about the minimum you charge for each attendee?---（ ）
- The cost for the convention hall is 4,000 yuan. If the hotel gives 10% off, the final cost is （ ）.
- To handle restaurant complaints, we are supposed to be calm, thoughtful and sincere. （ ）
- To tell the total and ways of payment, we can use the expression “That is 102 Yuan in all” or “The total is 850 yuan.”（ ）
- To show sympathy and apologize. We can use such expressions as following: （ ）
- When we receive complains, we are supposed to listen to guests carefully and understand their needs.（ ）
- To confirm the bill, we can use the expression “This is your bill, please check it.” （ ）
- Restaurant robot can______. （ ）
- We should introduce the dishes with smile, show our willingness to give recommendations. （ ）
- To ask the guest’s choices, we can use such expressions to recommend some dishes as: _____. （ ）
- Ask for guest information, such as guest name, room number, time to have dinner as well as special requirements. （ ）
- What are the disadvantages of robot meal delivery? （ ）
- One labor can be replaced by one food delivery robot, freeing the waiter from the original frequent and repetitive work. （ ）
- Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook according to his demand. （ ）
- We should pick up the phone before the third ring. （ ）
- When the guests are going to seat, arrange them take their seats as soon as possible. （ ）
- After serving the last dish, you should speak loudly to tell the guests: "This is the complete course." （ ）
- American style service is simple and fast, tableware and labor costs are relatively low, and the utilization rate of space and meal turnover rate are relatively high. （ ）
- Western-style food service is often used with （ ） services.
- Pay more attention to ask the guest about his demands in detail of the order when you take the order. （ ）
- ______is served with main course. （ ）
- Serry is a kind of dessert wine. （ ）
- In traditional American service, the waiter serves on the left side of the guest, with his left hand from the left side of the guests to send dishes, from the right side of the guests to remove the used plates and tableware. At present, many restaurants serve American service from the right side of the guests, clockwise with the right hand. （ ）
- You can order a steak with a side of_____. （ ）
- Vermouth is a kind of Aperitif. （ ）
- Which of the following belong to fermented tea? （ ）
- The biggest and most important part of the meal is called_____. （ ）
- Which of the following are tips for using chopsticks correctly? （ ）
- According to Chinese table manners, who is supposed to be seated facing the door? （ ）
- Maotai is a famous Chinese Baijiu. It never goes to the head. Therefore, the customers can be advised to drink as much as possible. （ ）
- Which of the following is the scented tea? （ ）
- Mapo tofu is a typical Guangdong dish. （ ）
- It is small amount of food that is eaten before the main dish. What is it called?（ ）
- What are the main features of Shandong Cuisine? （ ）
- It is polite to use chopsticks to move bowl or plate. （ ）
- What are the four major Chinese cuisines? （ ）
- What are the procedures of guest welcoming service? （ ）
- ----What are your specials today?---- （ ）
- A woman who seats customers in a restaurant is called （ ）.
- What are the duties of a waiter/waitress? （ ）
- It is necessary to recommend dishes according to the number of guests. （ ）
- Always smile when you answer the phone, even if the other person can't see it. （ ）
- When guests are guided to the table, the order is ladies first, the guest before the host. （ ）
- when dealing with a restaurant reservation, we may have the following steps EXCEPT （ ）.
- --- I would like to make a dinner reservation for tonight.--- （ ）
- When there is a complaint, how can we show our empathy? （ ）
- My shirt is （ ）. They need to be mended.
- My clothes are still （ ）. They need to be ironed.
- Who works in the housekeeping department? （ ）
- A laptop refers to a small computer that can work with a battery and be easily carried. （ ）
- To comfort the guests is not necessary when there is an emergency. （ ）
- The word “clog” means （ ）
- What is an injury that appears as a purple mark on your body, although the skin is not broken? （ ）
- What is the meaning of “icon”? （ ）
- What is a piece of cloth which supports someone's broken or injured arm and is tied around their neck? （ ）
- When the guests want to obtain items, how can a room attendant respond? （ ）
- What is a machine for increasing the amount of moisture in the air? （ ）
- The stain on your dress has been （ ） and the dress looks just like a new one.
- What is a line of stitches which joins two pieces of cloth together? （ ）
- If something shrinks or something else shrinks it, it becomes bigger. （ ）
- Which following sentence has a similar meaning with “What’s the matter with it”? （ ）
- Which sentences may be used when providing turn-down service? （ ）
- Which following sentence has a similar meaning with “Some Parts need replacing”? （ ）
- I （ ） a hole in my jeans.
- What’s the definition of shower? （ ）
- Which sentences can be used to Introduce details of mending service? （ ）
- The hotel offers （ ） where the staff prepares the room for the guests to sleep in the evening.
- In a hotel room, （ ） is a small refrigerator containing alcoholic drinks.
- What are needed when providing laundry service, please? （ ）
- A hair dryer is a device that you use to control the machine from a distance, by pressing the buttons on it. （ ）
- Where is the laundry bag, please? （ ）
- ---When can I have my clothes back?---（ ）
- What time would you like me to clean your room? （ ）
- Which sentence is used to show empathy and apologize? （ ）
- The （ ） is responsible to clean the guests’ rooms.
- What are the duties of a room attendant? （ ）
- Which part is not the work procedures of checking out? （ ）
- When the guest leaves the hotel, the receptionist’s job is done. （ ）
- ---Hello, the bathroom isn’t clean.---（ ）
- To reduce customers' complaints, we are not supposed to （ ）.
- As a hotel operator, which way would you like to use to answer the phone? （ ）
- There is no need for the receptionist to ask the guest about their stay experiences before they leave the hotel. （ ）
- The cashier doesn't need to see the guest's deposit when processing the check-out. （ ）
- The hotel operator need to confirm the guest’s requests before he hang up the phone. （ ）
- What are the common types of payment? （ ）
- What are the main causes of guests’ complaints? （ ）
- If the guest has his luggage in the truck, the bellman need to pick up the luggage and pass them to the guest. （ ）
- The ( ) is responsible to run errands for guests. （ ）
- When providing wake-up call service, which of the following information is not necessary for the operator to ask the guest? （ ）
- As a hotel operator, which of the following statements are not in a courteous way? （ ）
- ---Could I speak to the assistant manager, please?---（ ）
- If the guest want to buy exquisite works of art, wood carvings or local souvenir, which place can the guest go to buy it? （ ）
- ---I’d like to reserve a train ticket to Shanghai.---（ ）
- As a concierge, which of the following statement is not in a courteous way? （ ）
- When the concierge shows the room to the guest, he need to introduce hotel facilities in details. （ ）
- When checking in walk-in guests, the receptionist had better ask for their preference before recommending room types. （ ）
- Checking in is a very important part for hotels to build close relationship with guests.（ ）
- When asking the guest to show his identification and to fill out the registration form, the receptionist in Front Office Department can use such expressions as （ ）.
- Which of the following are the duties of a concierge?（ ）
- Checking in groups is not easy, but if we are prepared, accurate and responsive, our communication with guests will be efficient and more effective. （ ）
- A （ ） is a ticket or piece of paper that can be used instead of money to pay for something.
- --- （ ）?---A king-size bed room with a sea view, if possible.
- When asking for dates or length of stay, the receptionist in Front Office Department can use such expressions as （ ）.
- Master card, Visa card and Union Pay are common credit card nowadays. （ ）
- If rooms are fully booked, the receptionist in Front Office Department can recommend changing booking dates or room types and such expressions can be used as （ ）.
- A double room is a room with two beds for two persons while there is only one bed for two persons in a twin room. （ ）
- A （ ） is someone employed in the hotel who can help guests carry luggage.
- To revise the reservation information and make a confirmation, the receptionist in Front Office Department can use such expressions as （ ）.
- A meal that is displayed on a long table at a public occasion and guests usually serve themselves, is called a （ ） .
- A room for two persons with one bed is called a （ ） .
- A （ ） usually consists of multiple rooms such as a bedroom, living room, and bathroom, with luxurious furnishings and equipment.
- PMS（Property Management System）is a hotel computerized operating system that facilitate the management of properties, equipment and personnel all through a single piece of software. （ ）
- There are many other automated facilities in digitalized hotels, including （ ）.
- Generally speaking, all hotels can be classified into budget hotels and （ ） .
- A digitalized hotel is a hotel which makes use of the Internet-connected devices, which means even ordinary devices or appliances, such as remote controls, smart phones, tablets or smart speakers, can send or receive data. （ ）
- Which are common departments in hotels? （ ）
- In digitalized hotels, guests can open the door directly with the authorized mobile phone or face recognition. （ ）
答案:对
答案:对
答案:错
答案:对
答案:对
答案:对
答案:对
答案:对
答案:错
答案:对
答案:对
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