第三章测试1.
The speaker thinks that when it comes to lessons in customer satisfaction and expectation, a cab driver can be as good as ________.（ ）
A:an intelligent client
B:a corporate executive
C:a corporate employee
D:a motivational speaker
答案:D
2.
The speaker planned a quick turnaround trip from and back to the airport because ________.（ ）
A:he was eager to see his client
B:he didn’t have much time
C:his trip in Dallas was quite long
D:he was afraid of missing his plane
3.
Why did the speaker look around for a candid camera?（ ）
A:The driver seemed unnatural.
B:The driver served him too well.
C:The driver spoke as if he knew the passenger.
D:The driver mentioned The Wall Street Journal.
4.
What was the reason for the driver to quit his job in Corporate America?（ ）
A:He never felt good enough at his work.
B:He had a conflict with his boss.
C:He was treated as a rocket scientist.
D:He proved himself to be a total failure.
5.
What can be inferred from the story?（ ）
A:Service speaks louder than words.
B:No one can blame you if you cannot do your best.
C:A cab driver is a better choice for your pride.
D:Doing the right job can make you feel great.
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