第二章Agood mastery of grammar of one language can guarantee a successful communication.
答案:错
Long before writing was developed, welearned to speak first.
答案:对
There should always be an attachment at the end of a business memo.
答案:错
Arecommendation reportis torecommend something to others.
答案:错
Which is not verbal communication?
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Discuss an issue in a group
Greeting with a smile
答案:Greeting with a smile
________ refers to anything that distorts the message the source encodes.
Noise
Context
Source
答案:Noise
It is a universal truth that language is ____ by culture and in turn it ______ culture.
displayed, influences
influenced, reflects
determined, reflects
答案:influenced, reflects
Why should we take notes during a business call?
Listen attentively
Serves as a record to take follow-up action
Reflect on the call
答案:Report on the call to someone else;Listen attentively;Serves as a record to take follow-up action
How can you identify your audience in preparing a business presentation?
Occupation
Appearance
Age
答案:Interest;Occupation;Age
Before making a business call, what kind of questions can you reflect?
答案:Do you need to get information?;Do you want to sell something, or convince the person of an idea?;Do you need to ask for the person’s help or support?
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