第二章单元测试
- When giving a standard offer of service, you can say （ ）
- Which of the following is NOT the telephone etiquette? （ ）
- Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence.（ ）
- You can allow yourself to be distracted by other activities while speaking on the phone.（ ）
- A good way to control wandering conversation is to contribute your own off-the-subject remarks （ ）
A:What can I do for you? B:How can I help you? C:All of the above. D:May I help you?
答案:All of the above.
A:Allow interruptions to occur during conversations. B:Be sensitive to the tone of your voice C:Speak clearly and slowly. D:Always identify yourself at the beginning of all calls.
答案:Allow interruptions to occur during conversations.
A:错 B:对
答案:对
A:对 B:错
答案:错
A:错 B:对
答案:错
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