- “Environment” as one of the key element of service design could be digital or intangible to provide the content needed to complete service bahaviors. ( )
- Tacit knowledge is an intangible knowledge that can be found in books, documents, manuals, manuals, and other carriers. ( )
- Pleasant experiences can promote people's loyalty to consumption, which in turn can lead to business.( )
- Roles play an important role in the service design process. Only through the performance of service design can the problems in the service design process be discovered. ( )
- In the process of development and design, it is unnecessary to incorporate user research into the scope of design research based on user-centered thinking, while paying attention to market research and user research. ( )
- Intelligence refers to the special form of the AmI digital environment displaying its intelligence, such as being able to identify the owner of the house, self-learning of human behavior, predicting human intentions and judging appropriate responses.( )
- The mental model was proposed by Scottish psychologist KJW Craik in 1945. ( ).
- Users don't care what technology you use and the structure behind the product or system. ( ).
- Future tasks will be more complex, more difficult, and smarter, requiring a series of operations and calculations to complete. Among them, computers will be required to be more intelligent to reduce human memory and operations. ( )
- Ergonomics is a science that studies the interaction between people and other components in the system, and uses its theory, principles, data, and methods to design to optimize the relationship between system ergonomics and human health and happiness. ( )
- Feeling is the first step of product user experience design.( )
- Mappings can be really complicated with computers, as they can remap things in an instant, giving very strange powerful modes that can select everything or delete everything. ( )
- Focus groups can help identify and prioritize product characteristics later in product development. ( )
- User Experience refers to the psychological feelings established by users when using products or enjoying services, and involves all aspects of the interaction between people and products, programs or systems.( )
- Does the color blue represents professional?( )
- Design is a creative activity whose purpose is to comprehensively consider and improve the quality of goods only，throughout the life cycle.( )
- The motivation of ubiquitous interfaces is to connect users and the read worlds. ( )
- Participatory Design Developed in Scandinavia in the 1970s and 1980s. ( )
- In network environment, product design and service design are easy for designers to distinguish. ( )
- The advantage of standardization is that no matter how much randomness exists in the system being standardized, as long as the user learns, he can know how to operate. ( )
- What are the dimensions of user experience design?( )
- Which of the following is a defect of the paper questionnaire? ( )
- What are the two kinds of metaphor? ( )
- There are many kinds of human-machine adaptation relations，including： ( ).
- Which of the following options are included in industrial design( ).
- Designing services is a multidisciplinary systematic solution, service design mainly includes:( )
- What a Human-machine system consists of? (Human, machine and environment? ( )
- What is the visual flow when people browse the contents in the interface? ( )
- From the perspective of the process of experience, which two problem must be clarified before evaluating user experience? ( )
- What main aspects can be used to distinguish the forms of evaluation? ( )
- What belongs to sensory demands?( )
- The core idea of iterative development can be summarized into three phases:( )
- What should we do in pre-focus group preparation? ( )
- The detailed process is: ___, ___, ___, technical transformation of mental model, task model establishment, design analysis, product expression, design testing, and mental model and design match. ( ).
- What are context information? ( )
- From the perspective of participant selection, user experience can also be divided into which two categories? ( )
- The Arts and Crafts movement originated in which country?( )
- Which one is the most intuitive device to select objects on the PC? ( )
- Which option is not the category of usability assessment? ( )
- When we designing a service, which element is the most important? ( )
- Which of the following corresponds to the group interviews( )
- Information Architecture’s core ideas are ______ ( ).
- Information structure usually does not include which of the following: ____ ( ).
- Which of the following is not an element in Cognitive Structure Triangle( )
- For the interactive system of the environment, the manual prototype model of the product is inadequate, and_____ is more suitable. ( ).
- Who proposed the concept of ubiquitous interfaces? ( )
- User experience testing mainly uses _____________ methods to study the user’s physiological, psychological, and behavioral related to indicators. ( )
- A work model is a series of tasks performed by who?( )
- What is the book proposed by Garret, J.J. that the five elements of user experience should be divided into five levels from abstract to specific?( )
- What is the most explicit symbol in the interaction for a computer system? ( )
- What is not the categorie of context-awareness? ( )
- Which of the following user characteristics would not be considered before designing ( )
- Which option should not be considered in the design guidelines? ( )
- ____ is the most important and complex stage in the product design process, and it is also the stage most restricted by the designer's creative inspiration. ( ).
- What content below corresponds to the behavior experience? ( )
- In order to gain public confidence, ubiquitous intelligence needs to give priority to risk management, data prediction and system reliability. ( )
- In which aspects in following options, will ubiquitous intelligence need to work hard, to gain public's trust and confidence in the fu对? ( )
- “Serving for people” is our goal of? ( )
- Choose technology examples that teacher used on the class：( )
- Which option would science and technology be able to empathize with in the fu对 society? ( )
- Service design is an emerging research field. Researchers and designers have already completed the whole process of service design. ( )
- Which element plays an important role in the service design process (mentioned in service design prototype) ?( )
- Traditional design focuses on the relationship between users and customers, while service design considers more touchpoints. ( )
- In the whole process, what are the key elements of service design? ( )
- Nearly how many years did it spend from design 2.0era to 3.0 era?( )
- User experience evaluation can be roughly divided into which two categories? ( )
- Which indicators are the important basis for evaluating usability? ( )
- The place users see may not be what they think. Therefore, in general, when performing eye movement evaluation, it can also be used in combination with other methods, such as spoken language analysis, to fully understand the user's thoughts and actions. ( )
- Generally speaking, prototype methods can be divided into three types, which one is not the one of them? ( )
- The summary evaluations usually use open methods, and the phased evaluations mostly use more stringent quantitative evaluations. ( )
- Which design stage should invite users to evaluate the user experience satisfaction of the product? ( )
- Mobile phone interface can be divided into three types: logical user interface, physical user interface and graphical user interface ( )
- User interface is an interdisciplinary research field of( ).
- A good user interface should improve interaction efficiency.( )
- What kind of design is a system design method that uses context as the core( ).
- What methods can be used to classify content? ( ).
- Which of the following two situations belong to prototype testing? ( ).
- As an information designer, which of the following qualities should be possessed___. ( ).
- Information architec对 has different meanings for different groups of people. ( ).
- 80-90% of the product life cycle cost is determined by the earliest () of the design stage. ( ).
- For user experience and product innovation design, what runs through the entire process( )
- With object-oriented tasks, designers can identify the main aspects of those problems and ignore necessary problems.（错）
- What are the specific operations of user task model( )
- Which stages can be divided when it comes to the model and process of task analysis? ( )
- what are the task assessment of user task model( )
- Users have their own unique knowledge, including explicit knowledge and implicit knowledge, including 4W1H. ( )
- Which of the following is NOT belong to design knowledge？（ ）
- Storytelling is one of the oldest and most effective ways to experience. ( )
- In general, the two broad categories of user research methods are( )
- The most important step in creating a user role is storytelling. ( )
- To balance the relationship between users and enterprises, it is necessary to find a systematic method to integrate the process of finding problems and finding solutions, focusing on individual factors without losing the big pic.( 对 )
- What does tacit knowledge occupy the majority?( )
- The research content of user experience and product innovation design is consistent with this theory, starting from what?( )
- When was Dreyfus anthropometrics and scissors designed by Zdenek Kovar?( )
- In the 20th century, the modern design movement in Europe and The United States influenced Germany's mechanized production( )
- The user experience process is a straight-line process.( )
- What kind of design that carry out adaptive design to meet the diversified needs of users? ( )
- Life style determines what kind of products people need to serve themselves, why they need these products and how to use them.( )
- What is the Interactive Demands mainly focused on? ( )
- What levels are divided by Dornald Norman in 2004?( )
- Functionality is not the element of user experience.( )
- What are the levels of product experience proposed by Desmet and Hekkert (2007)? ( )
- What is the design period/category at present? ( )
- Who studies consumer experience through "Human Brain Module Analysis" and psychosocial theory, and proposes five major experience systems?( )
- There are three modes of innovation: original innovation, integrated innovation, and digestion and re-innovation.( )
答案:对
答案:错
答案:对
答案:对
答案:错
答案:错
答案:错
答案:对
答案:错
答案:对
答案:对
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