项目一测试1.Service procedure for a reservationist.（ ）。
A:Get the further information from the guests: Name, phone number B:Confirm the reservation C:Form reservation record D:Express your wishes. E:Ask the guests for reservation information. F:Greet the guests. G:Search for rooms available on computer.
答案:ABCDEFG
2.How to ask the room types?（ ）
A:What it the room rate? B:What kind of room would you like? C:What sort of room would you like?
答案:BC
3.Which sentence is unfriendly or impolite?（ ）
A:It is my pleasure. B:What’s your name? C:You can read it yourself.
答案:BC
4.Check-in procedures（ ）
A:Greet the guests. B:Ask the guest to show his identification and to fill out the registration form. C:Express best wishes. D:Find the reservation on the computer for confirmation. E:Ask the guest how they will pay. F:Ask the guest whether he or she has made a reservation with the hotel. G:Give the guest the room key.
答案:ABCDEFG
5.When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
A:How old are you? B:Could I have your name,please? C:Hello, sir. What do you want? D:Hello,Mr. Miller. Back again?
答案:ABCD
6.
What is triple room?( )
A:Room for a family with children with four or more beds B:Room for two people with a double bed C:Room for three people with a double bed and a single bed or three single beds
答案:C
7.
Mr. Brown wants to reserve ( )for his wife and two daughters.
A:A family room B:A suite C:Twin room
答案:A
8.
What kind of room would you like?( )
A:Have a nice day. B:I’d like a double room C:I like red best
答案:B
9.
What is suite?( )
A:A small suite with a sitting room B:A set of two or more rooms including at least one bedroom and a sitting room. C:Room for one person with a single bed.
答案:B
10.
What is presidential suite?( )
A:A suite that has more than 5 rooms with luxurious fittings and decorations B:A suite that has 2 or 3 rooms with one living room ,one bedroom C:Two or more hotel rooms located side by side without private connecting doors
答案:A
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