第四章单元测试
- Before entering a guest room, knock at the door three times slightly, and then announce（ ）.
- Could you fill out the（ ）
- There is a 50%（ ）for express laundry service
- The engineering staffs are（ ）。
- What activities or facilities can the guest enjoy in Recreation Center:（ ）
- How can you greet guests in massage center（ ）
- A block or group of buildings built between two streets is called block. （ ）
- Details of orders are clarified, repeated and checked with the guest. （ ）
- Rooms are not approached and guests greeted in accordance with enterprise service standards. （ ）
- Business center staff will help the guests to book airline tickets, train tickets, concert tickets and show tickets. （ ）
A:Welcome to our hotel B:Good morning, what can I do for you? C:Do you need anything else? D:Housekeeping, may I come in?
答案:Housekeeping, may I come in?
A:laundry basket B:registration form C:dry-cleaned D:laundry list
A:extra material B:receptionist C:extra charge D:reservation clerk
A:The technicians B:The painters C:The plumber D:The electricians
A:Fitness center B:Night club C:Health and recreation department D:Sauna center
A:Introduce the facilities B:Welcome the guest C:Show them the change room D:Remind the guests to secure their valuables
A:错 B:对
A:对 B:错
A:错 B:对
A:错 B:对
温馨提示支付 ￥3.00 元后可查看付费内容,请先翻页预览!
