酒店英语章节测试课后答案2024秋

海口经济学院

第一章单元测试

1. The following are the basic premises for room upgrading EXCEPT:

   
   


A:out of order




B:equipment damage




C:double selling




D:overbooking





答案:out of order







2. The Reservations Department is responsible for carrying out the following duties EXCEPT:

   
   


A:Taking care of all reservation-related procedures




B:Updating the periodical report of guest resources




C:Waking the guest up on time the next morning




D:Receiving the reservations





答案:Waking the guest up on time the next morning







3. Which is the duty of a concierge?

   
   


A:Maintaining accurate files on all reservations.




B:Keeping in contact with guest resources.




C:Updating the periodical report of guest resources.




D:Handling baggage for hotel guests.





答案:Handling baggage for hotel guests.







4. To reduce customers’ complaints, we are not supposed to:

   
   


A:Identify complaints




B:Stay quiet and listen




C:Resolve ahead of time




D:Avoid difficult clients





答案:Avoid difficult clients







5. Which should be the first step of check-out service:

   
   


A:Printing the bill for the guest.




B:Answering any questions concerning the bill that the guest may have.




C:Presenting the bill and total to the guest.




D:Asking if the guest has recently signed any new bills.





答案:Asking if the guest has recently signed any new bills.






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