酒店英语章节测试课后答案2024秋

第三章单元测试

1. What is the F&B Department responsible for?

   
   


A:Waking the guest up on time the next morning




B:The food and drink that the guests will consume during their stay




C:Maintaining accurate files on all reservations D:Communicating with staff throughout the night





答案:The food and drink that the guests will consume during their stay







2. Which statement is NOT used when acquiring dining information on reservation calls:

   
   


A:Can I get another beer for you?




B:For how many people, sir?




C:When would you like your table, Miss?




D:When should we expect you, Madam?





答案:Can I get another beer for you?







3. What should be done first when there are no available times for the guest to make a reservation:

   
   


A:Suggest the guest to dine elsewhere.




B:Ask the guest if he needs directions or a taxi to bring him out.




C:Ask the guest to find another restaurant by himself.




D:Ask the guest if another time or date would work for them.





答案:Ask the guest if another time or date would work for them.







4. It is necessary to occasionally overbook NOT because:

   
   


A:The restaurant wants to ensure there will be no empty tables on busy nights




B:The restaurant wants to make an impression of being popular and busy. 




C:Guests may cancel their reservation.




D:Sometimes guests do not show for their reservation.





答案:The restaurant wants to make an impression of being popular and busy. 







5. Which comes the first in the procedure of offering Chinese style F&B service:

   
   


A:Recommending Chinese liquors and Chinese style dishes.  




B:Confirming the details of the orders.




C:Presenting the Chinese menu and beverage list. 




D:Showing the guests to the table and have them seated.





答案:Showing the guests to the table and have them seated.






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