商务英语视听2章节测试课后答案2024春

第三章测试

1.The speaker thinks that when it comes to lessons in customer satisfaction and expectation, a cab driver can be as good as ________.（ ）
A:an intelligent client B:a motivational speaker C:a corporate employee D:a corporate executive
答案:B
2.The speaker planned a quick turnaround trip from and back to the airport because ________.（ ）
A:he didn’t have much time B:he was afraid of missing his plane C:his trip in Dallas was quite long D:he was eager to see his client 3.Why did the speaker look around for a candid camera?（ ）
A:The driver seemed unnatural. B:The driver served him too well. C:The driver mentioned The Wall Street Journal. D:The driver spoke as if he knew the passenger. 4.What was the reason for the driver to quit his job in Corporate America?（ ）
A:He never felt good enough at his work. B:He had a conflict with his boss. C:He proved himself to be a total failure. D:He was treated as a rocket scientist. 5.What can be inferred from the story?（ ）
A:Service speaks louder than words. B:No one can blame you if you cannot do your best. C:Doing the right job can make you feel great. D:A cab driver is a better choice for your pride.