跨文化商务沟通第二章测试_智慧树知到答案2021年

第二章 Chapter Two Verbal Communication：言语交际是通过口头语言或书面语言进行交际的语言行为。本章将详细介绍什么是言语交际，通过实例讲解商务活动中常用的口头语言形式和书面语言形式。2.1Verbal Communication:本节介绍了言语交际的概念，功能。不同国家人们交流时，言语交际的差异主要体现在语义和语用两个方面，由此学生在今后跨文化交际时即可提高言语交际意识，使交流更顺畅。
2.2Oral Communication:本节介绍了两种在商务活动中常见的口头交流方式，即商务演讲和商务通话。
2.3Written Communication:本节介绍了三种在商务活动中常见的书面交际方式：商务信函，商务便函，商务报告。

[判断题]A good mastery of grammar of one language can guarantee a successful communication.
错
对
答案：错
[判断题]Long before writing was developed, we learned to speak first.
错
对
答案：对
[判断题]There should always be an attachment at the end of a business memo.
对
错
答案：错
[判断题]A recommendation report is to recommend something to others.
对
错
答案：错
[单选题]Which is not verbal communication? 
Leave a message
Chat with your leaders and colleagues
Greeting with a smile
Discuss an issue in a group
答案：Greeting with a smile
[单选题] ________ refers to anything that distorts the message the source encodes.
Context
Noise
Message
Source
答案：Noise
[单选题]It is a universal truth that language is ____ by culture and in turn it ______ culture. 
shaped, influences
determined, reflects
displayed, influences
influenced, reflects
答案：influenced, reflects
[多选题]Why should we take notes during a business call? 
Reflect on the call
Listen attentively
Report on the call to someone else
Serves as a record to take follow-up action
答案：Listen attentively
Serves as a record to take follow-up action
Report on the call to someone else
[多选题]How can you identify your audience in preparing a business presentation? 
Appearance
Occupation
Age
Interest
答案：Age
Interest
Occupation
[多选题]Before making a business call, what kind of questions can you reflect?   
Do you want to sell something, or convince the person of an idea?
Do you need to ask for the person’s help or support?
Do you need to get information?
Do you need to report to your boss?
答案：Do you need to get information?
Do you want to sell something, or convince the person of an idea?
Do you need to ask for the person’s help or support?