- Could you show me the way to the business center?
- What information should you ask when a guest wants to leave a message?
- Mr. King,how many pieces of luggage do you have?
- Do you know if the guests can get drinks in the room?
- Room reservations.Good morning,what kind of room would you like?
- You can book two air-tickets from the operator with the switchboard.
- How much will a double room be for one night?
- According to the hotel policy, we are not allowed to use credit card.
- What aspects will the guest complain about?
- May I ask what the entrance fee is?
- 我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。
- If the receptionists are there,you can talk to them,they may give you () and () descriptions about the place.
- The traditional cappuccino recipe makes a coffee drink that is made of 1/3 ,1/3 and 1/3 .
- Most important of all,they can ()some valuable () for the trip.
- A good bartender should be and to his guests.
- There are several ways you can find out about the()and ()you wish to visit when you are in a hotel.
- Guests feel pleased when the room attendant calls them by name.
- I'd like a room with a view.
- K：What kind of juice do you prefer, sir?M：Grapefruit juice and please _________________(我要一杯很浓的咖啡)
- What should the reservation clerk says first when he/she answers the phone?
- Cream is usually added in the Latte.
- As an attendant of the Recreational Department,you should be polite and honest （ ）
- DND is for DoNotDisturb.
- Honesty is the best policy.
- Translate the sentence:"What type of room do you prefer？"
- After opening the door you can have a seat.
- I'll ask a porter to _________ your luggage.
- The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.
- The sentence“Do you have a reservation with us?” in our book refers to（ ）
- The word“menu” in our book refers to（ ）
- Certainly, can I use your (笔） ?
- I have filled out the form, anything else I need to do? what’s your name? B:
- A: May I have your name, sir ? B: ________________.
- Cappuccino is made of 1/2 espresson and 1/2 milk.
- I'd prefer a quiet room.
- The sentence“May I clean your room now ” in our book refers to（ ）
- Rum is a kind of wine.
- A cashier should remind his client to keep the exchange slip in good condition.
- Latte is often mixed with syrup.
- The word“air conditioner ” in our book refers to（ ）
- Pizza is a kind of Chinese food.
- __________in our check-in procedures since the new manager took over.
- K： ____________（两个衣箱） and one briefcase. Is that correct?M：Yes, that’s all.
- The porter will show you _______ your room.
- Let me _______ you with your luggage.
- Let me help you _______ your luggage?
- I would like to _________ a room, please.
- Good morning,welcome to our hotel. (有什么可以为您服务的吗 )
- The word“passport ” in our book refers to（ ）
- Translate the sentence:"What kind of drink would you like?"
- The guest is finishing his meal, how do you try to sell more to the guest?
- ______ the way, how long will it take to clean the room?
- May I _________ the curtain?
- The word“room card ” in our book refers to（ ）
- I'd like a room facing a noisy road
- The sentence“Here is your room card, sir ” in our book refers to（ ）
- Sauna rooms are a very warm and relaxing place.
- Both sauna and beauty saloon open at 8a.m.
- Snack bars in the gym can provide food and drinks for guests.
- Finland is thought to be the home of the sauna.
- Eye contact is when serving guests.
- It is the conventional saunas that warms objects instead of air.
- It's the duty of bartender to keep the bar( )
- Coach in the gym can instruct guest how to ice-skating.
- People can use the sauna for a time to relax themselves
- A good bartender should not be knowledgeable in his field.
- The international convention center is equipped with e-vote and ( )system.
- I plan to the exhibition next year.
- At the third floor of Shijiazhuang hotel, is the east hall.
- We just finished a workshop in your hotel,and I want to return the( )equipment.
- ----Good morning,Shangri-la Hotel,convention service center.Lin Hong speaking.How may I help you?-----This is Jeremy Carter from C&A Company.I'd like to reserve a( )in you hotel.
- ____ and ____staff of international standard ensure you the best service
- As you using the second floor to launch exhibition, you can use the first floor to hold a seminar or banquet.
- Do you have any special demands about the table decorations? We need some( ) on the head table and the reception desk.
- We plan to provide some free and for the visitors
- The service procedure is begun with the registration of guest.
- Chinese have given up the deep richness in culture that Chinese food represents.
- Table manners such as what or to use are essential in western dining.
- The fork is the main table utensil in China.
- Waiters should announce the year, ,and vineyard of the grapes origin to the guest.
- Foreigeners are not expected to use chopsticks proficiently.
- Chinese cooking is one of the greatest and original cuisines in the world.
- As cultural communication expands,knowledge of western food will improve.
- The Chinese people are beginning to join in more affluent and knowledgeable dining style.
- Shark Fin ang Swallow Nest have extraordinary nutitional value.
- Under no circumstances is the wine tasting protion always offered to the person who ordered the wine in the first place.
- The hotel provide turn-down service for
- A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
- The room maid can do turn-down service for DND rooms.
- If paying in cash, have the money ready to hand to the steward when he knocks on the door.
- You need to have additional money for a tip no matter whether there is a delivery service charge.
- When you have finished your meal, just call the conference service center to have your tray picked up.
- The callers in hotels can dial the receptionosts or housekeepers directly.
- Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
- All used amentities should be replaced when doing turn-down service.
- Most common turn-down service activities are .
答案:Sure,sir.
答案:the room number###the phone number
答案:Six pieces.
答案:Yes,you can.
答案:A double room.
答案:False
答案:RMB 120 yuan per night.
答案:False
答案:tattered curtain###rickety chair###overcooked peanuts###chipper cup
答案:It's free for anyone.
答案:对
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