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酒店专业英语
- person loves to talk to people and be involved socially.
- is usually pasted behind the door. The purpose of it is protection of guests and staff, decreasing the loss of lives and property, increasing the efficiency of dealing with initial fire etc.
- Language, food, greetings & dress are.
- Talking with a shaky trembling voice, what does it imply?
- Which is an example of the “Active voice”?
- 您介意我现在收拾房间吗？
- I recommend a taxi if you want to get downtown quickly.
- “Excuse me” can be used for:
- Hotels and restaurants are also known as the ( ) Industry.
- The title of Mrs. Means.
- The room being“out of order”means the room is ( ).
- The general rule for quality checking is.
- 我想向您推荐我们今天的特色菜。
- The three main types of complaints are.
- If no one answers after you knockyou can open the door.
- The room is in a ( )because the children are playing now.
- 您想住几晚？
- 您想喝点啤酒吗？
- 送餐服务
- 您的煎蛋要怎么做，单面煎还是双面煎？
- Which of the expressions are for comforting the guest when she/he is ill?
- The main responsibilities of Bartender are.
- Operating departments in a hotel are.
- There are three methods to raise cultural awareness.
- The Key Departments of Food & Beverage are.
- When will compliant happen?
- Which hotel brand belongs to Marriott?
- The executive Housekeeper should be management of equipment, and supplies, and.
- What topics could the hotel attendant talk about when picking up the guest from the airport?
- What should maintenance staff pay attention to when entering the room for repairing?
- Which of the following statements is True?
- If a room attendant is working at a room and the guest returns.
- The main tasks of the executive chef are.
- Bedding usually include.
- Which hotel brand belongs to high-end hotel?
- If you don’t have a reservation, you may be refused by the hotel if the hotel has no room available.
- Hotel guests usually prefer the housekeeping attendant to make the room when they are at their rooms. As a housekeeping attendant, you should try not to disturb your guests.
- Inn means a small hotel, usually in the country.
- All women would rather go shopping than play sports.
- “He is not available now.” means “He can’t answer the phone now”.
- Chinese cuisine is one of the top three cuisines in the world.
- The walk-up rate at a hotel is the price charged to a customer who arrives without a reservation. It's usually about 30% less expensive than the online booking rate.
- Check-out service means settling the account for the guests.
- Do not knock or enter rooms displaying “Do Not Disturb”.
- Most international travellers will not welcome your suggestions because they are already familiar with menus, services, or customs that may be unique to your country or local area.
- Complaints can be used as learning experiences. They can teach you how to give better service and avoid situations that may lead to complaints in the future.
- In the communication, the listeners should show their interests and pay attention.
- We use question tags in formal or written English, but not in spoken English.
- If the guest is sleeping when you entered a room, just wake him up.
- It's impolite to include a reference to an email attachment. They should be able to see it.
A:Silence B:Introvert C:Extrovert D:Happy
答案:toAI参考:正确答案是C:Extrovert。 原文中提到某个人喜欢和人交谈并参与社交活动，这表明他是一个外向的人，选项C“Extrovert”意为“性格外向的人”，符合题意。选项A“沉默”、B“内向”、D“开心”都与原文意思不符。因此，答案为C。"
A:Evacuation plan B:Fire plan C:Shift plan D:Meal plan
答案:Net and total weight;Number of pieces;Cargo type;container numberAI参考:正确答案是B:Fire plan。根据题干中的描述，这个计划通常贴在门后面，目的是保护客人和员工，减少生命和财产的损失，提高处理初期火灾的效率等。根据这些描述，可以判断这个计划是关于火灾的计划，因此选项B“火计划”是正确答案。选项A“疏散计划”通常用于紧急情况下的人员疏散，选项C“轮班计划”通常用于组织和管理员工的工作时间，选项D“膳食计划”通常与餐饮有关，与题干描述不符。'
A:Senior culture B:Subjective culture C:Primary culture D:Objective culture
AI参考:正确答案是D：Objective culture。根据题干中的关键词“语言、食物、问候和着装”可以判断，这是在讨论文化方面的内容。而选项中只有D选项“Objective culture”与文化相关，表示客观文化，即人们在社会生活中所形成的具有共性的行为方式和风俗习惯等。因此，答案为D。其他选项A、B、C与题干中的关键词不相关，因此排除。'
A:Scared B:Nervous C:confused D:Confident
AI参考:答案：B. Nervous根据题干描述，说话者说话时声音颤抖，因此可以推断出他/她感到紧张（nervous）。选项A表示害怕，选项C表示困惑，选项D表示自信，都不符合题干描述。因此，答案为B。'
A:The hotel was built in 1901. B:None of the above. C:The flight was delayed due to snow. D:The drinks with your room service order were forgotten.
AI参考:正确答案是C:The flight was delayed due to snow。这是在考查对句子中语气的判断，四个选项中只有C符合主动语态的句子。A是静态句，表示时间点的动作；B选项否定了C、D；D则是不完全句，只是提供了一个例子或情况，没有明确的主语和谓语。因此，正确答案是C。'
A:Would you like me to do the turn down service? B:Would you mind me making up the room now? C:Later I’ll come to make the room. Is that ok? D:Would you like to use the room now?
AI参考:正确选项是B:Would you mind me making up the room now?。句子中询问对方是否介意自己现在收拾房间，B选项中的“making up the room”指的是收拾房间，而其他选项中的内容与句子意思不符。因此，B选项是正确答案。A选项中的“turn down service”指的是调低音量服务，与句子意思不符；C选项中的“later”表示稍后，与句子意思不符；D选项中的“use the room”指的是使用房间，与句子意思不符。'
A:Riding B:Rent C:Buy D:Taking
答案:to beAI参考:正确答案是D:Taking。 根据语境，选项A中的riding是动名词形式，不适合作动词；选项B中的rent是不及物动词，需要搭配rent a taxi，因此不合适；选项C中的buy同样不合适，不符合句意。而选项D中的taking作为动词表示“乘坐”之意，符合句意。因此，答案为D。"
AI参考:“Excuse me”通常用于表达打扰或者对某事表示歉意，或者用于引起他人的注意。因此，正确选项是： A.请求对方让路或让步。 B.请求对方重复刚刚说的话。 C.向对方道歉。 D.向对方表达感谢。 请注意，虽然“Excuse me”在很多情况下都可以使用，但是在某些情况下可能会被视为不礼貌或冒犯，例如在别人正在谈话时打断他们。因此，在使用时需要谨慎。"
A:Tourism B:Hospitality C:Banquet D:Food service
答案:additional
A:A single lady B:A married lady C:A married gentleman D:An aged gentleman
AI参考:正确答案是B:A married lady。根据题干中的句子“The title of Mrs. Means”可知，这是在询问Mrs. Means的称号或身份，而选项中只有B项“已婚女士”符合句意。因此，答案为B。其他选项A、C、D都不符合句意。'
A:Occupied B:Needs repairing C:Untidy D:Very dirty
答案:错AI参考:正确答案是B:Needs repairing。 句子中使用了现在分词短语“being out of order”作定语修饰名词“room”，表示“房间处于不正常状态”，即需要修理。因此，选项B“需要修理”是正确答案。选项A“被占用”、选项C“不整洁”、选项D“非常脏”都与句意不符。"
A:As soon as they have a bit B:Two bites or two minutes C:Two bites or three minutes D:Three bites or three minutes
A:Fillet steak is our best. B:We don’t have any specialties for today. C:I’d like to recommend our specialty for today. D:Our specialty for today is the sweet and sour fish.
AI参考:正确答案是C:I’d like to recommend our specialty for today.。根据对话中A的回答，没有提到任何特色菜，所以B表示没有特别的菜。而C回答“我想向您推荐我们今天的特色菜”更符合语境，且用词准确，因此选C。D选项中提到了甜酸鱼，与对话内容不符。A选项中提到了菲力牛排，与对话内容无关。因此，答案为C。'
A:Noise complaints. false advertising, and incompetence B:Noise complaints, bad odors and rude employees. C:Employee behaviour, false advertising, and rude employees. D:Employee behaviour, dishonesty and property related
A:Three times B:Once C:Twice D:As much as you can
AI参考:正确答案是C:Twice。这句话的意思是“如果你敲门后没有人回答，你可以打开门。”选项A表示三次，选项B表示一次，选项D表示尽可能多次，都不符合语境。因此，答案为C，表示两次敲门。'
A:Order B:Mess C:Clean D:Tidy
AI参考:正确答案是D: Tidy。房间现在很整洁，因为孩子们正在玩耍。根据题干中的信息，房间很整洁，所以选项D“整洁的”是正确答案。选项A“秩序井然的”不符合题意，选项B“混乱的”也不符合题意，选项C“清洁的”也不符合题意。因此，正确答案是D。'
A:Do you want to live in our hotel? B:How many nights will you be staying with us, please? C:When do you want to check in? D:You live here for how many days!
A:Do you like pijiu? B:Would you like some wine? C:Would you like some beer? D:Would you like some juice?
AI参考:正确选项【C:Would you like some beer?】。 问题中询问是否想喝点啤酒，而选项C正是询问是否想喝点啤酒的表述，符合题意。选项A询问是否喜欢白酒，选项B询问是否想喝点葡萄酒，选项D询问是否想喝点果汁，均与问题中的啤酒不符。"
A:Take out B:Room service C:Room dining D:Delivery
A:How would you like your fried egg, sunny-side-up or over-easy? B:How would you like your eggs, fried or boiled? C:How to get the eggs? D:How many eggs would you like?
AI参考:正确选项是 A:How would you like your fried egg, sunny-side-up or over-easy? 原文中询问的是煎蛋的做法，即单面煎还是双面煎，所以选项A符合语境。选项B询问的是鸡蛋的做法，与问题无关；选项C和D则涉及到了点餐或菜品数量的询问，同样与问题无关。'
A:I will accompany you to the hospital. Please calm down. B:Are you feeling better? C:I am so sorry. D:Everything will be fine.
A:Drink service B:Cooking C:Laundry D:Cocktail making
AI参考:正确答案是D:Cocktail making。Bartender的主要职责是调制鸡尾酒，因此选项D是正确的。选项A、B、C与Bartender的工作职责不符。'
A:Housekeeping B:F&B departments C:Human Resource D:Recreation
AI参考:正确答案是【B:F&B departments】。根据问题描述，酒店内的运营部门应该包括餐饮和娱乐等部门，而选项中只有B选项“F&B departments”符合这个描述，因此B是正确答案。A选项“Housekeeping”指的是客房清洁部门，C选项“Human Resource”指的是人力资源部门，D选项“Recreation”指的是娱乐部门，但这些部门通常不是酒店运营的主要部门。因此，正确答案是B。'
A:Respect B:Learning C:Talking D:Perspective
AI参考:正确选项是【B:Learning】。原文中提到“There are three methods to raise cultural awareness”，即提高文化意识有三种方法，而选项B“Learning”符合原文意思，表示通过学习来提高文化意识。其他选项A、C、D与原文意思不符。A选项“Respect”表示尊重，C选项“Talking”表示谈论，D选项“Perspective”表示观点，这些都不符合提高文化意识的方法。因此，选项B是正确答案。'
A:Restaurant B:Banquet & Catering C:Marketing D:Kitchen
AI参考:正确选项是【B:Banquet & Catering】。 根据问题描述，食品和饮料的关键部门应该是与宴会和餐饮有关的部门，因此选项B符合题意。而选项A、C、D都不是食品和饮料的关键部门，市场营销部门主要负责销售和推广产品，厨房部门负责制作食品，都不直接涉及到宴会和餐饮的服务。因此，正确答案是B：Banquet & Catering。"
A:The customer is not satisfied with the products. B:The staff is friendly. C:Service received is wrong. D:Amenities will work incorrectly.
AI参考:正确选项是【A:The customer is not satisfied with the products.】原文中提到“When will compliant happen?”，意味着询问什么时候会出现符合要求的情况。根据选项，只有选项A“客户对产品不满意”符合要求，因为客户对产品不满意通常意味着产品不符合标准或要求，需要改进或调整。选项B、C、D与问题无关，不符合要求。因此，正确答案是A。'
A:Sheraton B:Marriott C:Holiday Inn D:Ritz-Carlton
A:the most important, they are responsible for hiring, training staff, and scheduling to ensure enough people are working during each shift. B:Cost control C:Recordkeeping D:Preservation of building finishes, fabrics, and furnishings
AI参考:正确选项是【D:Preservation of building finishes, fabrics, and furnishings】文中提到，执行客房经理应该负责管理设备和用品以及建筑物的装修、纺织品和家具的保存，因此选项D是正确的。选项A和B并不是执行客房经理的主要职责，选项C是关于记录管理的事项，但不是主要的职责之一。'
AI参考:The hotel attendant could talk about the weather, the local culture, the hotel facilities and services, and other topics related to the hotel. They could also ask about the guests flight schedule and provide assistance with any luggage or transportation issues."
A:Do not take any look at newspaper or magazine of guests. B:Do not watch TV, make phone calls, or use other room facilities. C:Do not sit on the bed or other sites when not working in the room. D:Do not touch any personal belonging of guests.
AI参考:在进入房间进行维修时，维护人员需要注意以下几点：A：不要看客人的报纸或杂志。B：在房间内不要看电视、打电话或其他房间设施的使用。C：在不工作时，不要坐在床上或其他座位上。D：不要触摸客人的任何个人物品。所以正确选项是ABCD。在房间内工作时，维护人员需要尊重客人的隐私，并避免触及任何个人物品，同时注意保持房间的整洁和设施的正常运行。看电视、打电话和其他使用房间设施的行为也应该避免，以免打扰到其他客人。同时，不要坐在床上或其他座位上也是为了保持房间的整洁和美观。'
A:When dealing with complaints, a staff member should listen attentively, patiently, and politely, and take notes if necessary and if possible. B:Since some complaints are not reasonable, it is not necessary to take every complaint seriously. C:To show the sincerity on the part of the hotel to handle the complaints, the staff members should promise to solve the problem extremely quickly. D:Complaints reveal the dissatisfaction of the guest, so the hotel had better discourage complaints.
A:Politely ask the guest wait a moment. B:Leave a room as quickly as possible. C:Inquire if the guest would like you to return later. D:Politely ask guest to verify that they are registered to the room.
AI参考:正确选项为C:Inquire if the guest would like you to return later。根据题目描述，当客人回来时，如果服务员正在房间工作，应该询问客人是否需要稍后再回来。选项A中的“请客人稍等片刻”是一个礼貌的做法，但不足以应对此情况；选项B中的“尽快离开房间”是不礼貌的行为；选项D中的“请客人确认他们已经登记入住房间”也不符合题目要求。因此，选项C“询问客人是否需要稍后再回来”是最合适的做法。'
A:Sourcing, ordering, and purchasing food products B:Inventory control C:Management of all aspects of kitchen staff D:Menu creation and updates
AI参考:正确选项是【D:Menu creation and updates】行政总厨的主要任务是菜单的创建和更新，选项A、B、C虽然也涉及到厨房管理，但是不够全面，因此不正确。D选项是唯一涉及到菜品管理的任务，因此是正确答案。'
A:Shampoo B:Pillow C:Sheet D:Blanket
AI参考:【答案】B，Pillow；D，Blanketbedding 床品包括：枕头（pillow）、床单（sheet）、被套（blanket）。其中床单不是shampoo洗发露，不是potion药水。根据以上内容选择BD为正确选项。而题目不涉及其他物品或材料分析。B、D项是床品类别中两个比较常见的东西，B项：pillow，即枕头，C项：Sheet或blanket需要另外包装才作为寝具在寝具店售卖。故B是正确的。其他选项都是不符合常规理解的东西，不需要纠结分析。所以答案为B和D选项。希望以上解析对你有所帮助！'
A:Sofitel B:Raffles C:Ibis D:Indigo
A:错 B:对
AI参考:B:对。根据问题描述，如果你没有预订酒店房间，酒店没有空房的情况下，你可能会被拒绝入住。因此，正确答案是B：对。'
A:错 B:对
A:对 B:错
AI参考:正确答案是A。Inn的意思是“小旅馆”，通常在乡村地区。所以这个问题的答案是A，表示正确。"
A:错 B:对
AI参考:B. 对。根据常识和普遍经验，女性通常更喜欢购物而不是运动，因此选项B“对”是正确的。而选项A“错”则不符合实际情况。'
A:对 B:错
AI参考:答案是B：错。句子“He is not available now.”的意思是“他现在不可用”，并没有明确表示他不能接电话。因此，这个句子表达的意思不是“他现在不能接电话”。'
A:对 B:错
A:对 B:错
AI参考:对。这道题中给出的陈述是对的。Walk-up rate 是指在没有预定的情况下直接入住酒店的费用，通常比在线预订的价格便宜大约30%。因此，答案是A。'
A:错 B:对
AI参考:正确答案是B：对。Check-out service refers to the service provided to guests at the end of their stay to settle their accounts.结账服务指的是在客人住宿结束时为他们提供的服务，以结清他们的帐单。因此，这个判断题的答案是B，即“对”。"
A:对 B:错
AI参考:答案：B。 根据题干所给出的信息，正确的房间应该是“请勿打扰”（Do Not Disturb）的房间，不要敲门或进入，所以答案为B，表示错误。"
A:对 B:错
AI参考:正确答案是B：错。根据问题描述，大多数国际旅行者可能不会欢迎你的建议，因为他们已经熟悉了可能只限于你的国家或地区的菜单、服务或习俗。因此，可以判断选项B是正确的，即大多数国际旅行者会欢迎你的建议。选项A与问题描述不符，因此不正确。'
A:对 B:错
A:错 B:对
AI参考:正确答案是B:对。在沟通中，听众应该表现出他们的兴趣和注意力，这是正确的。"
A:错 B:对
A:错 B:对
AI参考:B. 对。 在一般情况下，当客人正在睡觉时，不应该打扰他们。如果进入房间时客人正在睡觉，应该尊重他们的隐私并等待他们醒来。因此，选项B“对”是正确的答案。选项A“错”表示打扰正在睡觉的客人是不礼貌的行为，与常识不符。"
A:错 B:对
AI参考:正确答案是B：对。邮件中提到附件是不礼貌的，应该让他们能够看到附件内容。因此，选项B是正确的。选项A是错误的，因为这样可能会引起收件人的反感。'
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