海南大学
第一章单元测试
- Seeing something from another point of view is the same as seeing it from their ( )。
- What is NOT an example of cultural differences? ( )。
- You should always address adults from other cultures by their ( ).
- The best way to develop cultural awareness is to step back and take a look at yourself. This means ( ).
- I would like ( ) your reservation.
- Good Morning, ( ) I help you?
- ( ) is a kind of services or items offered to guests or placed in guest rooms for convenience and comfort and at no extra cost.
- After greeting a new guest, the receptionist’s first action should be to ( ).
- Resorts are generally in a vacation setting centered around a recreation or attraction such as skiing, golf, theme park, or beach getaway. （ ）
- Having good customer service skills can help you communicate in a sensitive and flexible manner with people from other cultures. （ ）
A:Cultural background
B:Imagination
C:Perspective
D:Knowledge
答案:Perspective
A:How we speak to and touch our friends.
B:How we use gestures.
C:The currency we use to pay for things.
D:How close we stand to each other in a business setting
答案:The currency we use to pay for things.
A:Last name
B:Middle name
C:Nickname
D:First name
答案:Last name
A:You should look in a mirror and make sure your hair is combed and you are presentable.
B:You should practice your English so people will understand you better.
C:You should step back and give enough personal space when speaking with guests.
D:You should try to understand how people see you.
答案:You should try to understand how people see you.
A:To confirming
B:Confirm
C:To confirm
D:Confirming
答案:To confirm
A:Would
B:May
C:Am
D:Must
答案:May
A:Room service
B:Housekeeping
C:Amenity
D:VIP service
答案:Amenity
A:Ask the guest the length of his stay.
B:Check the guest’s reservation
C:Ask the guest to register
D:Call the bellman
答案:Check the guest’s reservation
A:错 B:对
答案:对
A:对 B:错
答案:错
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