第三章单元测试
- In the Triple A's of global service, “Adaptability” means ( ).
- When greeting a guest ( ).
- People will feel comfortable when ( ).
- If someone has waited for you to help them, you should ( ).
- When serving people from other countries, you should ( ).
- Most Germans demand good manners, so use their title and last name unless invited to use their first names.（ ）
- Usually, Russians take great pride in their country, love the arts, and place a high value on their families. （ ）
- Anytime a guest comes within ( ) of a staff member, the staff member should make friendly eye contact and give them a warm smile to acknowledge them.
- Anytime a guest comes within ( ) of a staff member, the staff member should add a sincere greeting or gesture to the smile and eye contact.
- Using titles and surnames to call your guests.（ ）
A:Reacting to different situations in a flexible manner and changing the way you interact with people from different cultures.
B:Being flexible and not getting angry with people from other cultures.
C:None of the above.
D:Being able to adapt to serving people from different cultures, and not reacting.
答案:Reacting to different situations in a flexible manner and changing the way you interact with people from different cultures.
A:Great eye contact is the most important thing.
B:All of the above are equally important.
C:Greeting your guest warmly, sincerely and with a smile is the most important thing.
D:Acknowledging the guest immediately is the most important thing.
A:You do your job efficiently with minimal talk.
B:You speak to them appropriately on meeting or taking leave.
C:You show them excitement and how happy you are.
D:You keep social distance with them.
A:Smile and nod. Always stop whatever you are doing.
B:Always thank the guest for their patience while waiting.
C:Report to your supervisor.
D:Give them a big smile and help them as soon as possible.
A:Give them even more attention than local guests
B:Adapt your service and language to them
C:Treat them as you would like to be treated
D:Keep a distance from them
A:错 B:对
A:错 B:对
A:5 feet
B:7 feet
C:10 feet
D:15 feet
A:15 feet
B:7 feet
C:5 feet
D:10 feet
A:对 B:错
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