第七章单元测试
- People generally travel for a specific purpose. That purpose will determine where they'll stay and how they'll spend their time when away from home. As such ( ).
- Typical amenities at a hotel, inside the room include ( ).
- A ( ) is a place of interest where tourists visit, typically for its inherent or an exhibited natural or cultural value, historical significance, natural or built beauty, offering leisure and amusement.
- If your guest wants to go somewhere in the city, you can give them a map or even draw one with a few locations they may want to visit. Make sure to: ( ).
- No matter what job you have in a hotel, you are a salesperson.（ ）
- You can add meaning to your message by placing the stress on an adjective.（ ）
- Rating systems are used to let people know what a hotel generally offers.（ ）
- ( ) assists guest with restaurant reservations, tickets for entertainment venues and arranging transportation.
- Using landmarks can make it more difficult to give directions.（ ）
- When offering directions in a hotel, many times it is polite to lead guest to their destination.（ ）
A:They will want you to recommend things, and suggest amenities and attractions.
B:If they are on business, you should give prompt, efficient service and avoid small talk.
C:They will have different needs, want different amenities and have different service expectations.
D:Straightening your posture and leaning in slightly.
答案:They will have different needs, want different amenities and have different service expectations.
A:Towels, toiletries and Internet access
B:Recreation, swimming pool, and vending machines
C:A television, ice dispenser, vending machines and Internet access
D:Refrigerator, stove, exercise machine and towels
A:Resort
B:Tourist attraction
C:Hotel
D:Theme park
A:Be direct when directing.
B:None of the above. Simply give them the map and politely ask if they need a taxi.
C:Give directions from the guest's perspective.
D:Write both English and the local language so taxi drivers can read it.
A:对 B:错
A:错 B:对
A:错 B:对
A:Concierge
B:Door attendant
C:Bell attendant
D:Room attendant
A:错 B:对
A:错 B:对
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