第一章测试1.Seeing something from another point of view is the same as seeing it from their ( )。
A:Perspective B:Cultural background C:Imagination D:Knowledge
答案:A
2.What is NOT an example of cultural differences? ( )。
A:The currency we use to pay for things. B:How we use gestures. C:How close we stand to each other in a business setting D:How we speak to and touch our friends.
答案:A
3.You should always address adults from other cultures by their ( ).
A:Middle name B:First name C:Nickname D:Last name
答案:D
4.The best way to develop cultural awareness is to step back and take a look at yourself. This means ( ).
A:You should step back and give enough personal space when speaking with guests. B:You should practice your English so people will understand you better. C:You should look in a mirror and make sure your hair is combed and you are presentable. D:You should try to understand how people see you.
答案:D
5.I would like ( ) your reservation.
A:To confirming B:To confirm C:Confirm D:Confirming
答案:B
6.Good Morning, ( ) I help you?
A:Would B:May C:Am D:Must
答案:B
7.( ) is a kind of services or items offered to guests or placed in guest rooms for convenience and comfort and at no extra cost.
A:VIP service B:Room service C:Amenity D:Housekeeping
答案:C
8.After greeting a new guest, the receptionist’s first action should be to ( ).
A:Call the bellman B:Ask the guest the length of his stay. C:Ask the guest to register D:Check the guest’s reservation
答案:D
9.Resorts are generally in a vacation setting centered around a recreation or attraction such as skiing, golf, theme park, or beach getaway. （ ）
A:对 B:错
答案:A
10.Having good customer service skills can help you communicate in a sensitive and flexible manner with people from other cultures. （ ）
A:错 B:对
答案:A
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