第五章单元测试
- Laundry service 是指( ).
- As a Room Attendant, what is a good way to announce yourself when you knock on a guest room door? ( ).
- Critical thinking means ( ).
- Respond to the statement: “I need more towels.” ( )
- The first step in active listening is to ( ).
- Providing feedback to the speaker does NOT include ( ).
- Active listening allows the listener to understand and evaluate they hear using both verbal and non-verbal messages.（ ）
- You should try to guess what a speaker will say next and formulate your response while they are talking.（ ）
- Maintaining eye contact and mirroring expressions are ways to show interest in what the speaker is saying.（ ）
- One way to maintain mental focus while listening to a speaker is to mentally repeat words they are saying as they say them.（ ）
A:预定服务
B:订餐服务
C:送餐服务
D:洗衣服务
答案:洗衣服务
A:“Good morning, housekeeping”
B:“Housekeeping, may I come in?”
C:All of the above
D:“Housekeeping”
A:To be critical of other people
B:To not believe what people say and do until you can prove it true
C:To question everything you see, hear, read experience and not take things at face value.
D:To think for long time about things
A:Why do you need more towels?
B:Sure, why not?
C:What room are you in?
D:How many towels would you like?
A:Prepare yourself mentally to give your full attention
B:Provide feedback
C:Use small verbal comments
D:Pay attention to the speaker and show open body language
A:Summarizing or paraphrasing the speaker's message
B:Asking questions if you feel you need more information
C:Giving them your interpretation of what they just said
D:Adding your own ideas to their message
A:错 B:对
A:对 B:错
A:错 B:对
A:对 B:错
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