实用酒店英语（山东联盟）第二章测试_智慧树知到答案2021年

第二章 Housekeeping Service：本章为酒店客房服务，主要围绕酒店客房部主要服务岗位的服务程序和服务用语展开讲解，主要包括客楼层服务、客房清扫服务、洗衣服务、客房送餐服务、叫醒服务、处理客人投诉等内容。通过学习，要熟练掌握这些服务岗位的服务用语，能够用英语模拟各种客房服务接待，从而为以后从事涉外酒店服务和管理工作打下良好的语言基础。2.1Floor Service:本节为酒店客房楼层服务，主要围绕酒店楼层服务员的带客入房服务程序展开讲解，通过学习，能够用英语模拟楼层服务员进行带客入房并介绍房间设施设备的服务，从而为以后从事酒店客房楼层服务打下良好的基础。
2.2Room Cleaning:本节为酒店客房清扫服务，主要围绕酒店客房服务员的客房清扫服务程序展开讲解，通过学习，能够用英语模拟客房服务员进行客房清扫、开夜床等服务，从而为以后从事酒店客房服务打下良好的基础。
2.3Laundry Service:本节为酒店客房洗衣服务，主要围绕酒店客房洗衣服务程序展开讲解，通过学习，能够用英语模拟客房服务员介绍洗衣服务并按标准服务流程收取客衣等服务，从而为以后从事酒店客房洗衣服务打下良好的基础。
2.4Other Housekeeping Services:本节为酒店客房其它对客服务项目，通过学习，能够用英语模拟客房服务员向客人介绍送餐服务和叫醒服务等服务项目，从而为以后从事酒店客房服务打下良好的基础。
2.5Handling Guest Complaints:本节为处理客人投诉，主要围绕酒店大堂副理等管理人员处理客人投诉服务展开讲解，通过学习，要掌握处理投诉的程序，并能用英语模拟酒店大堂副理处理客人投诉，从而为以后从事酒店服务与管理工作打下良好的基础。

[单选题]The floor attendant steps forward（  ）the guests.
welcoming
to welcome  
to welcoming
welcome 
答案：to welcome
[单选题]Mr. Bellow, how do you（  ）this room? 
think 
like 
think of 
like of
答案：like
[单选题]We would like to（  ）a nap after lunch.
take 
make
wake
have 
答案：take
[单选题]We always try to have rooms made up early（  ）request.
about
on
in
with
答案：on
[单选题]Pardon, madam. I’m afraid I didn't（  ）you.
listen 
know
catch 
follow
答案：follow
[单选题]（  ）such a case, the hotel should certainly pay for it. 
About
In 
On 
At 
答案：In
[单选题]We（  ）50% more for express service, but it only takes 3 hours. 
pay 
cost 
charge 
have
答案：charge
[单选题]It is very（  ）of you to wake me up on time.
considerate
consider
considerating 
considerable
答案：considerate
[单选题]The room（  ）is the same as that of Room 908.
charge
price 
rate
ratio
答案：rate
[单选题]This room is very quiet. I hope I will have a（  ）sleep this evening. 
voice 
noisy
sound
noise 
答案：sound
[判断题]Hotel guests can keep his visitors overnight if there is a vacant bed in his room.
对
错
答案：错
[判断题]The normal voltage in China is 220V. 
对
错
答案：对
[判断题]The room attendant should change linens when making up the room for the guests.
对
错
答案：对
[判断题]The room attendant should replace the toilet needs when cleaning the guest room.
对
错
答案：对
[判断题]A check-out room is where the guests are checked.
错
对
答案：错
[判断题]Express laundry service charges more.
错
对
答案：对
[判断题]The hotel is not responsible for any damage in laundry.
错
对
答案：错
[判断题]Looking after the baby for the guest is part of housekeeping work.
对
错
答案：对
[判断题]It is important that complaints should be followed up.
对
错
答案：对
[判断题]The room attendant of the hotel should know how to vacuum the carpet.
对
错
答案：对