实用酒店英语（山东联盟）第一章测试_智慧树知到答案2021年

第一章 The Front Office：本章为酒店前厅服务，主要围绕酒店前厅部主要服务岗位的服务程序和服务用语展开讲解，主要包括客房预订服务、登记入住服务、礼宾服务、问讯服务、总机服务、结账离店服务等内容。通过学习，要熟练掌握这些服务岗位的服务用语，能够用英语模拟各种前厅服务接待，从而为以后从事涉外酒店服务和管理工作打下良好的语言基础。1.1Room Reservations:本节为酒店客房预订服务，主要围绕酒店前台预订员的服务程序和服务用语展开讲解，通过学习，要熟练掌握前台预订员的常用服务用语，能够用英语模拟各种客房预订服务接待，从而为以后从事酒店预订服务打下良好的基础。
1.2Registration:本节为酒店前台登记入住服务，主要围绕酒店前台接待员的服务程序和服务用语展开讲解，通过学习，要熟练掌握前台接待员的常用服务用语，能够用英语模拟各种前台登记入住接待服务，从而为以后从事酒店前台接待服务打下良好的基础。
1.3Concierge Service:本节为酒店礼宾服务，主要围绕酒店前台行李员的服务程序和服务用语展开讲解，通过学习，要熟练掌握行李员的常用服务用语，能够用英语模拟各种礼宾服务，从而为以后从事酒店前台礼宾服务打下良好的基础。
1.4Information Service:本节为问讯服务，主要围绕前厅部问讯的服务程序和服务用语展开讲解，通过学习，要熟练掌握问讯的常用服务用语，能够用英语模拟问讯服务场景，从而为以后从事酒店前厅服务打下良好的基础。
1.5Operator Service:本节为酒店总机服务，主要围绕酒店总机话务员的服务程序和服务用语展开讲解，通过学习，要熟练掌握总机话务员的常用服务用语，能够用英语模拟各种总机服务接待，从而为以后从事酒店总机话务服务打下良好的基础。
1.6Checking Out:本节为酒店结账离店服务，主要围绕酒店前台收银员的结账服务程序展开讲解，通过学习，能够用英语模拟收银员针对不同付款方式的结账离店服务，从而为以后从事酒店前台接待服务打下良好的基础。

[单选题]Here is the key（  ）Room 908 and your room cards. Please take care of them. 
of 
for 
to
in 
答案：to
[单选题]A British suite（  ）May 26th to May 29th.Am I correct, Mr. Bellow? 
with
on
from 
to 
答案：from
[单选题]The（  ）room is a room with one large bed for two persons.
single 
suite 
twin
double 
答案：double
[单选题]Would you please replace the departure date（  ）the 28th, sir?
for
to
of
with
答案：with
[单选题]Mr. Bellow, I am the bellman. Let me（  ）the baggage for you. 
take 
take away
carry 
bring
答案：carry
[单选题]Please take this elevator to the ninth floor. The（  ）will meet you there.
waiter　
houseman
floor attendant 
chamber maid
答案：floor attendant
[单选题]May I（  ）your name, sir?
take
have
had
get
答案：have
[单选题]（  ）the second turning on the left and then ask again.
Take 
Walk
Leave
Step
答案：Take
[单选题]Please hold（  ）and I’ll have a check.
up
with
on 
in
答案：on
[单选题] Sorry to have kept you（  ）, but Mr. Drake is not in right now.
waited
waiting
to wait 
wait 
答案：waiting
[判断题]We need not to reserve a room in advance when we have a trip in the busy seasons.
错
对
答案：错
[判断题]The Front Office staff should have a neat and smart appearance.
错
对
答案：对
[判断题]A no-show guest is a guest who made a reservation but didn′t come to our hotel.
错
对
答案：对
[判断题]We usually greet the guests before doing service for them.
对
错
答案：对
[判断题]A knowledge of languages is not necessary to the Front Office staff.  
错
对
答案：对
[判断题]A collect call should be paid by one who makes the call.
对
错
答案：错
[判断题]The guest’s extension number is confidential in hotel.
错
对
答案：对
[判断题]It will not leave a good impression if the operator is not well trained and polite.
错
对
答案：对
[判断题]The Front Office is not only the hotel's shop window, but also its nerve center.
对
错
答案：对
[判断题]The guests can not use the American Express Card in China's hotels.
对
错
答案：错