青岛滨海学院
第一章Here is the key（ ）Room 908 and your room cards. Please take care of them.
of
in
for
答案:to
A British suite（ ）May 26th to May 29th.Am I correct, Mr. Bellow?
from
on
with
答案:from
The（ ）room is a room with one large bed for two persons.
double
twin
single
答案:double
Would you please replace the departure date（ ）the 28th, sir?
for
to
of
答案:with
Mr. Bellow, I am the bellman. Let me（ ）the baggage for you.
bring
carry
take
答案:carry
Please take this elevator to the ninth floor. The（ ）will meet you there.
houseman
waiter
chamber maid
答案:floor attendant
May I（ ）your name, sir?
take
get
have
答案:have
（ ）the second turning on the left and then ask again.
Take
Leave
Step
答案:Take
Please hold（ ）and I’ll have a check.
up
on
in
答案:on
Sorry to have kept you（ ）, but Mr. Drake is not in right now.
waiting
wait
to wait
答案:waiting
We need not to reserve a room in advance when we have a trip in the busy seasons.
答案:错
The Front Office staff should have a neat and smart appearance.
答案:对
A no-show guest is a guest who made a reservation but didn′t come to our hotel.
答案:对
We usually greet the guests before doing service for them.
答案:对
A knowledge of languages is not necessary to the Front Office staff.
答案:对
A collect call should be paid by one who makes the call.
答案:错
The guest’s extension number is confidential in hotel.
答案:对
It will not leave a good impression if the operator is not well trained and polite.
答案:对
The Front Office is not only the hotel's shop window, but also its nerve center.
答案:对
The guests can not use the American Express Card in China's hotels.
答案:错
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