知到答案实用酒店英语（山东联盟）智慧树答案_2022年

第三章

（ ）there isn’t any vacant tables then?
How
Whether
If
答案:What if
We open at 5:30, sir, and we（ ） the last orders at 10:30.
make
took
take Guest: Thank you for your advice. Waiter:（ ）.
I am always at your service
That′s all right
Never mind I have（ ）a table for this evening by the phone.
reserved 
reserving 
bookExcuse me, sir. Have you anything in（ ）as to what to order?
mouth
head
mind It is my first time to China and I have no（ ）about Chinese food.
ideas 
knowledge
ideaMay I（ ）it to you now?
serving 
serve
serves I do apologize（ ）giving you the wrong dish.
on  
about
to Would you like something more（ ）the American breakfast, sir?
besides
except 
beside Yellow Wine is famous inChina. It is a kind of（ ）.
distilled wine
sparkling wine
rice wineTable reservation is one part of restaurant service.When a restaurant is full, the captain waiter usually asks the guests to wait in the waiting room.Whenever a guest asks for something you should promise to provide it right away.Dealing with complaints is an easy job for the waiters and waitress in a restaurant.To settle guest's complaints, you need to listen first.Guests should not smoke in the non-smoking area.When a waiter delivers breakfast to the guest′s room, he should ring the bell first.Coffee is a kind of soft drink.When a customer asks for a discount, you may agree to do it without consulting anyone.The British say “bill” and the Americans say “check”.