实用酒店英语（山东联盟）第三章测试_智慧树知到答案2021年

第三章 Food and Beverage Service：本章为酒店餐饮服务，主要围绕酒店餐饮部主要服务岗位的服务程序和服务用语展开讲解，主要包括预订餐桌服务、餐厅迎宾服务、点菜服务、席间服务、自助餐服务、酒吧服务、结账服务等内容。通过学习，要熟练掌握这些服务岗位的服务用语，能够用英语模拟各种餐厅服务接待，从而为以后从事涉外酒店服务和管理工作打下良好的语言基础。3.1Reserve a Table:本节为预订餐桌服务，主要围绕预订餐桌的服务程序和服务用语展开讲解，通过学习，要熟练掌握餐厅接线员的常用服务用语，能够用英语模拟各种预订餐桌服务接待，从而为以后从事酒店餐饮话务服务打下良好的基础。
3.2Receive the Diners:本节为餐厅迎宾服务，主要围绕酒店餐厅迎宾员的迎宾服务程序展开讲解，通过学习，能够用英语模拟餐厅迎宾员的迎宾服务，从而为以后从事酒店餐厅迎宾服务打下良好的基础。
3.3Take the Order:本节为餐厅点菜服务，主要围绕酒店餐厅服务员的点餐服务程序展开讲解，通过学习，能够用英语模拟餐厅服务员的点餐服务，从而为以后从事酒店餐厅点餐服务打下良好的基础。
3.4Serving Dishes:本节为席间服务，主要围绕餐厅服务员的席间服务程序和服务用语展开讲解，通过学习，要熟练掌握餐厅服务席间服务的常用服务用语，能够用英语模拟各种席间服务场景，从而为以后从事酒店餐饮服务打下良好的基础。
3.5Buffet Service:本节为自助餐服务，主要围绕自助餐厅服务员的服务程序和服务用语展开讲解，通过学习，要熟练掌握自助餐厅的常用服务用语，能够用英语模拟各种自助餐服务场景，从而为以后从事酒店餐饮服务打下良好的基础。
3.6Bar Service:本节为酒吧服务，主要围绕酒吧服务员的服务程序和服务用语展开讲解，通过学习，要熟练掌握酒吧的常用服务用语和酒类知识，能够用英语模拟各种酒吧服务场景，从而为以后从事酒店餐饮服务打下良好的基础。
3.7Settling the Bill:本节为结账服务，主要围绕餐厅服务员的结账服务程序和服务用语展开讲解，通过学习，要熟练掌握结账的常用服务用语，能够用英语模拟各种结账服务场景，从而为以后从事酒店餐饮服务打下良好的基础。

[单选题]（  ）there isn’t any vacant tables then? 
If
Whether
How
What if 
答案：What if
[单选题] We open at 5:30, sir, and we（  ） the last orders at 10:30.
have 
took
take 
make[单选题]Guest: Thank you for your advice.    Waiter:（  ）.
That′s all right
Never mind 
It doesn′t matter
I am always at your service[单选题]I have（  ）a table for this evening by the phone.
book
booking
reserving 
reserved [单选题] Excuse me, sir. Have you anything in（  ）as to what to order? 
heart
mouth
mind 
head[单选题]It is my first time to China and I have no（  ）about Chinese food.
idea
knowledge
knowledges 
ideas [单选题]May I（  ）it to you now?
serving 
serves 
serve
served[单选题]I do apologize（  ）giving you the wrong dish. 
on  
for
about
to [单选题]Would you like something more（  ）the American breakfast, sir? 
except that
beside 
besides
except [单选题]Yellow Wine is famous inChina. It is a kind of（  ）.
rice wine
liquors  
sparkling wine
distilled wine[判断题]Table reservation is one part of restaurant service. 
错
对[判断题]When a restaurant is full, the captain waiter usually asks the guests to wait in the waiting room. 
错
对[判断题]Whenever a guest asks for something you should promise to provide it right away.
对
错[判断题]Dealing with complaints is an easy job for the waiters and waitress in a restaurant.
错
对[判断题]To settle guest's complaints, you need to listen first. 
错
对[判断题]Guests should not smoke in the non-smoking area.
错
对[判断题]When a waiter delivers breakfast to the guest′s room, he should ring the bell first.
错
对[判断题]Coffee is a kind of soft drink.
错
对[判断题]When a customer asks for a discount, you may agree to do it without consulting anyone.
错
对[判断题]The British say “bill” and the Americans say “check”.
对
错