黑龙江农业工程职业学院（南岗校区）
- You can drink with the spoon in you cup.( )
- Hotel employees could say something rude to the guests.( )
- When a guest hangs a “Do Not Disturb”sign on his door, the room attendant may enter the room, but she must knock first.（ ）
- Don’t make noises with your mouth when you are eating.( )
- The guests must choose the rooms including breakfast.( )
- Restaurants usually take the last orders at 7;00 p.m..( )
- Hotel staff can give the guest some medicine in case of illness.（ ）
- Don’t lift your plate or saucer from the table.（ ）
- A room with early makeup requests should be serviced promptly.（ ）
- When cleaning the room, the room attendant can answer the phone and take a message in case there is something urgent. ( )。
- What are in the Food &Beverage Department?（ ）
- What are the months of one year?（ ）
- When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
- Which hotel is belong to International Hotels Group?（ ）
- What are the Chinese cuisines?（ ）
- Check-in procedures（ ）
- When guests make complaints, what should hotel employees say to them?( )
- What are the International Hotel Corporations?（ ）
- What facilities for the entertainment service in the hotel?（ ）
- How to greet the guests in the hotle?( )
- A guest wants to buy some gifts for his family. The clerk in the ( ) will help him.
- What is “complimentary”?( )
- What is massage?( )
- I was rather cold last night.( )
- How to ask the way of payment ? ( )
- In a hotel, who is responsible for connecting phone calls?( )
- Could you fill in the registration form,please?( )
- Where is the fitness center? ( )
- A secretary would like to reserve ( ) for his boss.
- The president of our company and his wife are coming next week. He would like something deluxe.( )
- If there are no more twin rooms in hotel, how will you say? ( )
- What is “skipper”?( )
- Three college students need ( ) in a small hotel.
- How many pieces of luggage do you have?( )
- In a hotel, a () will be responsible for checking in for the guests.( )
- Mrs. Black would like to have a steam bath, so she will go to a ( ).
- Which one is similar with”I’d like to pay my bill now”?( )
- Which one is similar with “I’m a bit tied up.”?( )
- It is already noon, but no one has come to clean my room yet.( )
- The elevator is over there.( )
- How would you like to pay your bill ?( )
- Which one is similar with”What’s this item for”?( )
- May I have your passport, sir?( )
- How long will it take to get to the airport?( )
- I’d like to reserve rooms for my father and mother , my wife and two children.( )
- Where is the laundry bag ,please?( )
- When does the fitness center close?( )
- receptionist( )
- Suite ( )
- Which one is similar with “What time would it be convenient ,sir”?( )
- Jack wants an inexpensive room for his father to stay for a week in July.( )
- presidential suite（ ）。
- Shall I put the tray here so that you can ( )the TV?
- Is there a Japanese restaurant in your hotel?( )
- Greet the guest. ( )
- business center( )
- The bathroom isn’t clean.( )
- Which one is similar with”The hotel amount is 3600 Yuan”?( )
- How would you like to ( )the bill, sir?
- What do you ( )for the main course?
A:对 B:错
答案:错
A:错 B:对
答案:错
A:对 B:错
答案:错
A:错 B:对
答案:B:对
A:对 B:错
答案:错
A:对 B:错
答案:错
A:对 B:错
答案:B:错
A:错 B:对
答案:对
A:错 B:对
答案:对
A:对 B:错
A:Coffee Shop B:Room Service Department C:Lobby Bar D:Chinese Restaurant
A:December B:August C:January D:Tuesday
A:Hello,Mr. Miller. Back again? B:Hello, sir. What do you want? C:How old are you? D:Could I have your name,please?
A:Holiday Inn B:International C:W Hotels D:Crowne Plaza
A:Sichuan cuisine B:Guangdong cuisine C:Italian food D:Shandong cuisine
A:Ask the guest whether he or she has made a reservation with the hotel. B:Find the reservation on the computer for confirmation. C:Give the guest the room key. D:Ask the guest to show his identification and to fill out the registration form. E:Ask the guest how they will pay. F:Greet the guests. G:Express best wishes.
A:I’m awafully sorry, please accept our apologies. B:I’m so sorry about that. That shouldn’t happen. C:I’m not responsible for cleaning the room ,sir.
A:Shangrila B:Hilton C:Marriott D:Huaqi
A:weight-lifting machine B:sauna C:rowing machine D:indoor swimming pool
A:Good afternoon, sir. How may I assist you? B:Good evening, ma’am. How may I help you? C:Good morning , W Hotel ,how may I assist you?
A:business center B:gift shop C:concierge desk
A:My name is Summer Zhou and my phone number is 18804551101. B:The guest will arrive in the hotel tomorrow. C:The guest does not have to pay for the room.
A:For taxi service ,please contact concierge in the hotel lobby. B:For sightseeing and guide service,please contact concierge in the hotel lobby. C:The health club offers professional massage service 24 hours a day. Please make an appointment with senior specialists from 2:00 p.m. to 2:00 a.m.
A:What should I do? B:Shall I bring you an extra blanket. C:Yes, I was very warm last night.
A:How would you like to pay? B:How many night will you be staying? C:May I have your name?
A:Operator
B:assistant manager
C:concierge
A:I would like to book a twin room. B:Sure. I will take care of it. Should I sign here? C:Yes, I am.
A:It is open from 9:00 a.m. to 11:00 p.m. B:It is on the 6th floor. C:We have weight-lifting, rowing,and jogging machines.
A:a deluxe suite B:a single room C:a double room
A:I see, I’m sure that he’ll like our deluxe suite. B:We will try our best to book connecting rooms for you. If that’s not possible,would you mind adjoining room instead? C:How about triple rooms for 80 Yuan per night, including breakfast.
A:Could you tell me your phone number, please? B:We look forward to seeing you on Sunday. C:I’m sorry,sir. We have no more twin rooms for that weekend.
A:The guest has left the hotel without paying. B:The guest has booked a suite room. C:The guest has paid the bill and left the room.
A:a triple room B:a suite C:a double room
A:There are 5 people in my party. B:I would like a double room. C:Just these Four.
A:receptionist
B:Front office manager
C:bellman
A:front desk B:swimming pool C:sauna
A:I’d like to check in. B:I’d like to pay by credit card instead of in cash,would that be all right? C:I’d like to check out now.
A:I am busy at the moment. B:I am tired. C:I am sleepy.
A:I’m sorry, sir.I will send a room attendant to clean your room for you right away. B:What? Wait a minute, please.Hey Housekeeping? What’s the matter with you? GO and clean the room at once. C:What? I can’t believe it.
A:train B:lift C:bus
A:By credit card B:What about Mapo Bean Curd? C:Yes ,it is.
A:What are you? B:What is your problem? C:What’s this charge for?
A:Of course. Just moment, please.My wife’s passport is in her purse. B:By credit card. C:The Milan Tour Group.
A:after one hour
B:about one hour and a half
C:at 7:30 p.m.
A:We will try our best to book connecting rooms for you. If that’s not possible,would you mind adjoining room instead? B:I see. I’m sure that he’ll like our deluxe suite. C:Well, our conference hall is especially built for those types of occasions. It can accommodate up to 400 people. Will that suit you?
A:In the lobby. B:It is on the second floor. C:You can find it in the wardrobe.
A:It is on the second floor. B:It is open at 6:00 a.m. C:It closes at 10:p.m.
A:门童 B:预订员 C:前台接待员
A:a suite that has 2 or 3 rooms with one living room ,one bedroom B:a set of two or more rooms including at least one bedroom and a sitting room. C:room suitable for a family with children with four or more beds.
A:What time would you like us to come back,sir? B:When would you like it,sir? C:What time are you going to arrive?
A:I see, I’m sure that he’ll like our deluxe suite. B:How about triple rooms for 80 Yuan per night, including breakfast. C:We have a single room on the ground floor without shower or bath, the room rate is 50 Yuan per night.
A:A set of two or more rooms including at least one bedroom and a sitting room. B:a suite that has more than 5 rooms with luxurious fittings and decorations. C:room for two people with one double bed.
A:put B:get C:face
A:You may go to our business center. B:Yes, sir. It is on the third floor. C:Go along this street and turn right.
A:Could you tell me your phone number, please? B:Good morning, Friendship Hotel. How may I assist you? C:Could I have your name,please?
A:会议中心 B:健身中心 C:商务中心
A:I am sorry to hear that. B:Well , I wasn’t supposed to clean it. C:I’m terribly sorry about that, ma’am.We will clean it right away.
A:This is the charge for your IDD calls. B:It comes to 3600 Yuan . C:It is 3600 Yuan per night.
A:settle B:order C:face
A:recommend B:get C:start
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