酒店服务英语第四章测试_智慧树知到答案2021年

第四章 Chapter 4:Convention and Exhibition Services 会展服务：通过本章学习，使学习者具备接待会议代表、安排会议餐饮、布置会议视听设备等方面的能力。4.1Introduction of Convention and Exhibition Services 会展服务介绍:模块介绍
4.2Service before the Meeting 会前服务:学会用英语对客服务。包括：1. 向客人介绍会议设施；2.会议预订；3.会议安排
4.3Service during the Meeting 会中服务:学会用英语对客服务。包括：1. 与客人交流会议安排；2.会议登记；3.会议租赁设备处理
4.4Exhibition Service 展览服务:学会用英语对客服务。包括：1. 和客人确认展览预订；2.展览延期；3.展览布置

[多选题]____ and ____staff of international standard ensure you the best service
Cool
Professional
Warm
Elegant
答案：Cool
Elegant
[单选题]The international convention center is equipped with e-vote and ( )system.
e-record
video
theatre
computer[单选题]----Good morning,Shangri-la Hotel,convention service center.Lin Hong speaking.How may I help you?-----This is Jeremy Carter from C&A Company.I'd like to reserve a( )in you hotel.
seat
cocktail party
convention hall
seminar[单选题]Do you have any special demands about the table decorations? We need some( ) on the head table and the reception desk.
pen
fresh flowers
water
coffee[单选题]We just finished a workshop in your hotel,and I want to return the(  )equipment.
fresh
rental
heavy
VIP[单选题]The service procedure is begun with the registration of guest.
False
True[单选题]At the third floor of Shijiazhuang hotel, is the east hall.
True
False[单选题]As you using the second floor to launch exhibition, you can use the first floor to hold a seminar or banquet.
True
False[单选题]I plan to            the exhibition next year.
visit
have
inform
take part in[单选题]We plan to provide some free and for the visitors
snacks and mineral water
paper&pen
coffee&water
knife&fork