商务综合英语章节测试课后答案2024春

第十五章测试

1.In the 21st century customers are generally categorized into two types:an entrepreneur or trader and an end user or ultimate customer. 
A:对 B:错
答案:A
2.Customers are the foundation of any business, without which a business simply wouldn’t exist.
A:错 B:对 3.Customer Service is the service provided to customers during a purchase. 
A:对 B:错 4.Employees are nor customers.
A:错 B:对 5.Customers not only buy products or services but buy buy good feelings and solutions to problems. 
A:错 B:对 6.Although they charge _______, there is no doubt that their services offer value for money. 
A:high requirements B:high money C:high cost D:high prices 7.The work is very complex, so it's very hard to calculate ______ exactly. However, we will try to produce the most competitive estimate we can. 
A:cost B:money C:requirements D:prices 8.We have decided to ______ our range of services by including accounting and auditing among the things we do. 
A:meet B:organize C:charge D:extend 9.The shrimps were delicious. ___________, the eggplant was excellent.
A:Likewise B:similar C:Likely D:Alike 10.We should __________ on every chance we get to improve our English. 
A:capitalize B:take advantage C:utilise D:make use