商务英语（西安交通大学）第三章测试_智慧树知到答案2021年

第三章 Communication，Customer Service and Huamn Resource：Communication，Customer Service and Huamn Resource3.1Communication:Communication
3.2Customer Service:Customer service
3.3Human Resource:Human Resource
3.4Corporate crisis:CORPORATE CRISIS

[单选题]Human communication is unique for its（ ） use of abstract language.
extensive
narrow
shrink
intensive
答案：extensive
[单选题]Written communication （ ） emerged through the use of pictographs.
forth
third
first
second[单选题]Business communication is （ ） sharing between people within and outside an organization that is performed for the commercial benefit of the organization.
norm
information
abnorm
formal[单选题]（ ） are often due to the nature of the environment.
Physical barriers
Mental barriers
Internal barriers
None barriers[单选题]（ ） are important in documenting the activities of any department.
Telephone meetings
Presentations
Video conferencing
Reports[单选题]Founded in （ ） by Shankar is the Association for Business Communication (ABC), is "an international organization committed to fostering excellence in business communication scholarship,research ,education, and practice."
2016
2006
1936
1836[单选题]With membership of more than （ ） technical communicators, it's the largest organization of its type in North America.
6000
60
6
600[单选题]（ ） is the provision of service to customers before, during and after a purchase.
Communicate
Competition
Customer service
Produce[单选题]The average value of each lost relationship across all countries surveyed is （  ） per year.
$243
$24,300
$2,430
$24[单选题]In the （ ）, personnel administration focused mostly on the aspects of hiring, evaluating, training and compensating employees.
2012s
1892s
1920s
2000s