第二章单元测试
Which is not the element of mission?
Which is not the type of corporate objectives?
What are the ‘measures’ of whether or not those CSFs are being achieved?
What indicates responsiveness of the business operating system as a whole?
A vision is oriented towards the future, to give a sense of direction to the organisation.
A: Control B: Values and Culture C: Purpose D: Strategy
答案: Control
A: environmental B: Public sector C: Commercial D: General
答案: environmental
A: mission B: Objectives C: CSFs D: KPIs
答案: KPIs
A: Quality B: Productivity C: Flexibility D:Customer satisfaction
答案: Flexibility
A:错 B:对
答案:对
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