知到答案商务英语视听说智慧树答案_2022年

第三章

You can make your business call _________________.
during the dinner time
during the working hours
during the rest time
答案:during the working hours
When answering the phone, you should not say: “___________.”
Where are you calling from?
Who are you?
Who's that?When taking a message in a business call, the caller should leave some basic information except ____________.
the name
the company where he / she is from
the purpose of the callWhen making a call, sometimes there will be something wrong with the phone or telephone line. Which of the following expressions is not right when expressing the problems?
Sorry, we were cut off.
She has changed her telephone number.
The phone is in order.When asking for someone during the business call, you should not say: “___________.”
Hello, is Jack in the office?
 Please connect me with the Export Department.
Could I speak to someone in the Sales Department, please?When making a call, sometimes there will be something wrong with the phone or telephone line. At this moment, you can NOT say:
Would you like to leave a message?
The phone is out of order.
I've tried to get through several times but it's always engaged.You should try to speak as loud as possible on the phone so as to make yourself heard clearly.In business calls if the person you want is not available, try to leave a message as detailed as possible.Usually a business call should not be longer than 3 minutes.During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.