酒店英语章节测试课后答案2024春

第四章测试

1.What should you say when you can't understand the guests?（ ）
A:You speak too fast. B:speak louder. C:Sorry. Repeat, please. D:Speak slowly.
答案:C
2.What's the meaning of "tap water"?（ ）
A:自来水 B:矿泉水 C:净化水 D:脏水 3.What should concierges say when guests ask "Where can I exercise or run?" （ ）
A:Sorry. You can't run in the hotel. B:There's a park near here and it's nice to run there. C:Sorry. I don't know. D:You can exercise in your room. 4.What should concierges say when guests enter the hotel？（ ）
A:Hi, friends. B:"Welcome to our hotel! Is there anything I can assist you with?" C:Morning, sir. D:Hello, sir. 5.I’ll put your suitcase here on the （ ）.
A:sofa B:suitcase stand C:bed D:table 6.Let's take the （ ） up to the 11th floor.
A:plane B:taxi C:elevator D:Seat 7.I'll show you to the Front Desk. （ ）, please.
A:Go B:This way C:Come D:Follow 8.When the concierge answers the phone, he should say “（ ）”.
A:Hold the line, please. B:Hello, hello. Receptionist. C:Good afternoon. Concierge. What can I do for you? D:Good morning. ABC Hotel. How may I help you? 9.How many （ ） of luggage do you want to keep in here, Sir?
A:bags B:pieces C:numbers D:parts 10.Whose job is to welcome guests at the hotel entrance? （ ）
A:Doorman B:Bellman C:Receptionist D:Hotel Representative