黑龙江农业工程职业学院（南岗校区）
项目一单元测试
What is presidential suite?( )
What is suite?( )
What kind of room would you like?( )
Mr. Brown wants to reserve ( )for his wife and two daughters.
What is triple room?( )
- When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
- Check-in procedures（ ）
- Which sentence is unfriendly or impolite?（ ）
- How to ask the room types?（ ）
- Service procedure for a reservationist.（ ）。
A:Two or more hotel rooms located side by side without private connecting doors B:A suite that has 2 or 3 rooms with one living room ,one bedroom C:A suite that has more than 5 rooms with luxurious fittings and decorations
答案:A suite that has more than 5 rooms with luxurious fittings and decorations
A:Room for one person with a single bed. B:A set of two or more rooms including at least one bedroom and a sitting room. C:A small suite with a sitting room
答案:A set of two or more rooms including at least one bedroom and a sitting room.
A:I like red best B:Have a nice day. C:I’d like a double room
答案:I’d like a double room
A:Twin room B:A family room C:A suite
答案:A family room
A:Room for three people with a double bed and a single bed or three single beds B:Room for two people with a double bed C:Room for a family with children with four or more beds
答案:Room for three people with a double bed and a single bed or three single beds
A:Hello, sir. What do you want? B:Could I have your name,please? C:Hello,Mr. Miller. Back again? D:How old are you?
答案:Hello, sir. What do you want?###Could I have your name,please?###Hello,Mr. Miller. Back again?###How old are you?
A:Express best wishes. B:Greet the guests. C:Ask the guest whether he or she has made a reservation with the hotel. D:Ask the guest to show his identification and to fill out the registration form. E:Give the guest the room key. F:Find the reservation on the computer for confirmation. G:Ask the guest how they will pay.
答案:Express best wishes.###Greet the guests.###Ask the guest whether he or she has made a reservation with the hotel.###Ask the guest to show his identification and to fill out the registration form.###Give the guest the room key.###Find the reservation on the computer for confirmation.###Ask the guest how they will pay.
A:You can read it yourself. B:It is my pleasure. C:What’s your name?
答案:You can read it yourself.###What’s your name?
A:What kind of room would you like? B:What sort of room would you like? C:What it the room rate?
答案:What kind of room would you like?###What sort of room would you like?
A:Ask the guests for reservation information. B:Get the further information from the guests: Name, phone number C:Form reservation record D:Search for rooms available on computer. E:Greet the guests. F:Confirm the reservation G:Express your wishes.
答案:Ask the guests for reservation information.###Get the further information from the guests: Name, phone number###Form reservation record###Search for rooms available on computer.###Greet the guests.###Confirm the reservation###Express your wishes.
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